Randi Bicomong
Miami,FL
Summary
Goal-oriented manager with distinguished experience Sales, Customer service, and Food & Beverage industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
8
8
years of professional experience
Work History
Sales Manager
Stevendurance
08.2024 - Current
- Collaborated with marketing department to develop effective promotional campaigns that increased lead generation by 50%
- Analyzed market trends and competitor activities to identify opportunities for business growth and adjust sales strategies accordingly
- Managed the entire sales cycle from prospecting to closing deals, consistently achieving high conversion rates
- Established strong relationships with key accounts, resulting in repeat business and referrals
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Bartender
Loews Coral Gables
04.2024 - Current
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Efficiently handled cash transactions and accurately processed payments using POS system
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Maintained an extensive knowledge of drink recipes, ingredients, and presentation techniques to consistently deliver high-quality beverages
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Virtual Sales/Appointment Setter & Executive Assistant
Planta By Gia
07.2023 - 08.2024
- Efficiently and effectively manages virtual appointment scheduling
- Provided high-level administrative support to the owner, managing schedules, coordinating meetings, and handling correspondence with efficiency and discretion
- Increased client engagement by 30% through strategic appointment planning
- Implemented rigorous follow-up system, ensuring no client request goes unanswered
- Developed a comprehensive client database, enhancing personalized communication strategies
- Streamlined client data for tailored communication, boosting engagement
- Enhanced client profiling process, leading to more personalized sales consultations
- Increased sales by 20% through efficient appointment scheduling and follow-up
- Achieved exceptional results by tripling business revenue within the first month of employment
- Optimized sales strategies, increasing revenue through precise appointment scheduling
- Contributed to the companyʼs unprecedented success by assisting in reaching its highest-ever sales record within the first month of employment
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Bartender/Server
Maze Lounge & One K Raw
01.2023 - 06.2023
- Assisted in the opening of both venues undergoing extensive training and product knowledge
- Served customers with enthusiasm, enhancing their dining experience
- Mastered cocktail recipes, increasing bar sales by 15%
- Collaborated with team to ensure smooth service during peak hours
- Resolved customer complaints, improving overall satisfaction by 20%
- Implemented innovative serving techniques, setting a new standard in service quality
- Pioneered unique mixology techniques, elevating customer experience
- Eagerly engaged with guests, creating a memorable and lively atmosphere
Bartender
Batch Sports Bar
08.2022 - 01.2023
- Efficiently served customers in a high-volume sports bar setting
- Mastered the art of mixology, creating innovative and popular drink combinations
- Solved potential conflicts with a calm and professional demeanor
- Increased repeat business by creating a welcoming and friendly atmosphere
Server
Doral Billiards Sports Bar & Lounge
01.2021 - 06.2022
- Delivered exceptional customer service in a fast-paced sports bar environment
- Boosted sales by 20% through upselling techniques and detailed knowledge of menu items
- Demonstrated strong multitasking skills, managing up to 10 tables simultaneously
- Resolved customer complaints effectively, resulting in increased customer satisfaction
- Contributed to team's effort in maintaining cleanliness and organization of the lounge
Banquet Captain
Dusit Thani Guam Resort & Spa
01.2017 - 01.2020
- Oversaw banquet operations, ensuring exceptional service and guest satisfaction
- Boosted event efficiency by 30% through innovative workflow improvements
- Leveraged collaborative leadership to motivate a team of 20+ staff members
- Resolved complex logistical issues, enhancing event execution
- Streamlined banquet setup processes, ensuring perfection in event presentation
Education
Certification -
Montgomery County Community College
02.2023
Skills
- Strategic Planning
- Client Relationship Management
- Conflict Resolution
- Virtual Assistance
- Customer Service
- Appointment Scheduling
- Sales Boosting
- Personalized Communication
- Follow-up Systems
- Social Media Management
- Data Entry
- Leadership Development
- Customer Engagement
- Outstanding Team Player
- Time Management Skills
- Multitasking
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
Timeline
Sales Manager
Stevendurance
08.2024 - Current
Bartender
Loews Coral Gables
04.2024 - Current
Virtual Sales/Appointment Setter & Executive Assistant
Planta By Gia
07.2023 - 08.2024
Bartender/Server
Maze Lounge & One K Raw
01.2023 - 06.2023
Bartender
Batch Sports Bar
08.2022 - 01.2023
Server
Doral Billiards Sports Bar & Lounge
01.2021 - 06.2022
Banquet Captain
Dusit Thani Guam Resort & Spa
01.2017 - 01.2020
Certification -
Montgomery County Community College
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