Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Hilary Lynch

Thornton,CO

Summary

Commercial insurance Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Twelve years experience in data entry.

Overview

16
16
years of professional experience

Work History

Payroll Specialist

Paychex
Denver, CO
09.2021 - Current
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Documented and processed all garnishments for bankruptcies, student loans and child support orders.
  • Managed payroll for organization of Number personnel.
  • Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals.

Senior Policyholder Service Technician

Auto-Owners Insurance Company
Broomfield, CO
04.2020 - 05.2021

This job consists of operating of display stations by keyboard or any other input device for entry of complex source data into host system under general supervision.

ESSENTIAL FUNCTIONS:

  • Keyed data from assigned source documents.
  • Interpreted and applied verbal and/or written instruction, manuals, and rates.
  • Communicated with co-workers, agents, insureds or other departments as needed
  • Maintained records and/or policy files according to established guidelines.
  • Assisted in developing reports and/or prepares requests for reports.
  • Provided instruction and training to other employees and checks trainees’ work for
    accuracy.
  • Was temporarily assigned to direct work of others.
  • Assisted with other duties as assigned within department or elsewhere on request.

Policy Service Technician

Auto-Owners Insurance Company
Broomfield, CO
08.2019 - 04.2020

This job consists of operating display stations by keyboard or any other input device for entry of source data into host system under general supervision.

ESSENTIAL FUNCTIONS:

  • Accurately entered assigned source documents.
  • Interpreted and applied verbal and/or written instructions, manuals, and rates.
  • Communicated with agents or other departments as needed.
  • Maintained records and/or policy files according to established guidelines.
  • Assisted in developing reports and/or prepares requests for reports.
  • Assisted with other duties as assigned within department or elsewhere on request.

Premium Audit Examiner

Auto-Owners Insurance Company
Broomfield, CO
08.2018 - 08.2019

This position involves assigning all types of premium audits and preparing them for processing. Work is performed under general supervision.

  • ESSENTIAL FUNCTIONS:
  • Actively worked with and understood functions of Underwriting Field
    Services (UFS) representatives, phone auditors, audit vendors, underwriters and processors.
  • Reviewed audit worksheets and find information needed to complete
    audits.
  • Provided underwriting consultation on proper classifications at policy issuance.
  • Assigned process and revise audits as they arise in all systems.
  • Completed audit responsibilities within prescribed time frame.
  • Communicated with underwriters, processors, agencies, insureds and
    bookkeepers.
  • Assisted with other duties as assigned within department or elsewhere on request.

Policy Rating Technician

Auto-Owners Insurance Company
Broomfield, CO
02.2009 - 08.2018

This job consists of processing applications of insurance, renewals,
endorsements, cancellations, audits, binders and related material following
specific procedures and guidelines under general supervision.

Essential Functions:

  • Rated and/or coded new business, renewals, endorsements, cancellations and other policyholder service functions.
  • Accurately entered business on CRT.
  • Maintained policy files in proper order.
  • Communicated by phone or letter with agents and company departments.
  • Interpreted and applied verbal and/or written instructions, manuals and rates.
  • Prepared request for reports from information or service bureaus.
  • Assisted with other duties as assigned within department or elsewhere on request.

Customer Service Representative

Wal-Mart Supercenter
Broomfield, CO
01.2015 - 05.2016
  • Cleaned and maintained department
  • Assisted customers when needed
  • Rang up customers as needed.

File Clerk

Auto-Owners Insurance Company
Broomfield, CO
10.2008 - 02.2009

This job consists of maintaining files of correspondence, computer generated documents and other papers and materials in a neat and orderly manner according to an established filing system under close supervision.

ESSENTIAL FUNCTIONS

  • Performed variety of clerical duties.
  • Mail functions:
    a. Sorted incoming mail alphabetically or numerically, by type of file, and type of correspondence.
    b. Pulled files and match correspondence and files to associates.
    c. Circulated and/or deliver correspondence and files to associates.
  • Made computer inquires and entries.
  • Refiled files into proper locations alphabetically or numerically.
  • Photocopied documents.
  • Answered telephone calls with proper phone etiquette taking messages, transferring calls and performing request functions as appropriate.
  • Regular and predictable attendance in meeting defined work schedule.
    OTHER FUNCTIONS
  • Provided assistance in training other associates, and checked trainees’ work for accuracy.
  • Assisted with other duties as assigned within department or elsewhere on request.

CSR

Farmers agent
Westminster, Co
04.2022 - 09.2022
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Standley Lake High School
Westminster, CO
08.2008

Skills

  • Communication
  • Cooperative
  • Efficiently work with others in team settings
  • Trained in multi-line receptionist duties
  • Ability to analyze premium audits
  • Aptitude in basic math and accounting
  • Ability to interpret documents
  • Customer service
  • Data entry

Accomplishments

Successfully completed Dale Carnegie Course skills for success. Earned 2.8 continuing education credits.

Additional Information

Have two years experience working with children ages 0-7 years, and 12-18 years within my church ministry as a youth leader.

Timeline

CSR

Farmers agent
04.2022 - 09.2022

Payroll Specialist

Paychex
09.2021 - Current

Senior Policyholder Service Technician

Auto-Owners Insurance Company
04.2020 - 05.2021

Policy Service Technician

Auto-Owners Insurance Company
08.2019 - 04.2020

Premium Audit Examiner

Auto-Owners Insurance Company
08.2018 - 08.2019

Customer Service Representative

Wal-Mart Supercenter
01.2015 - 05.2016

Policy Rating Technician

Auto-Owners Insurance Company
02.2009 - 08.2018

File Clerk

Auto-Owners Insurance Company
10.2008 - 02.2009

High School Diploma -

Standley Lake High School
Hilary Lynch