Summary
Overview
Work History
Education
Skills
Timeline
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Hilary Maher

Hilary Maher

Mount Marion,NY

Summary

Personable fast food professional demonstrating proven success in cultivating customer satisfaction and loyalty. Accustomed to utilizing strong attention to detail and commitment to quality to deliver excellent service. Dynamic Sandwich Maker with top performance in fast food industry. Adheres to company standards for quality while delivering individualized customer service. Team player with friendly personality. Experienced Job Title with Number years in service industry. Skillfully delivers high-quality service and promote customer loyalty. Dedicated to team and business success. Customer-oriented Job Title available Number hours per week. Offers Number-year background in cooking, producing and presenting fast food to over Number customers daily. Exceptional written and oral communication abilities.

Overview

17
17
years of professional experience

Work History

Sandwich Maker

Subway
06.2023 - Current
  • Greeted guests, promoted specials, and took orders.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Server Supervisor

IHOP
10.2021 - 05.2023
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Led team of servers to consistently meet customer service and sales targets.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.

Manager

Terranova Pizzeria An Wing Co
06.2006 - 03.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Diploma - Business Administration

John Jay High School
Hopewell Junction, NY
06.1984

Skills

  • Chopping Vegetables
  • Proper Storage Procedures
  • Task Prioritization
  • Order Delivery Practices
  • Time Management
  • Portion Standards
  • Menu Memorization
  • Task Delegation
  • Food Handling
  • Sales Transaction Management
  • Suggestive Selling
  • Safe Work Practices
  • Cash Register Operations
  • Cash Handling
  • Station Preparation
  • POS System Expertise
  • Cleaning and Organization
  • Kitchen Organization
  • Inventory Counts
  • Effective Multitasking

Timeline

Sandwich Maker

Subway
06.2023 - Current

Server Supervisor

IHOP
10.2021 - 05.2023

Manager

Terranova Pizzeria An Wing Co
06.2006 - 03.2020

Diploma - Business Administration

John Jay High School

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Hilary Maher