Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Hilary Mata

Camden,NJ

Summary

hardworking and reliable with strong ability in problem-solving and maintaining confidentiality. Offering researching skills, analytical Skills, communication skills, attentiveness, Highly organized, proactive and punctual with team-oriented mentality, focused on consistently achieving company objectives to secure client satisfaction.

Overview

4
4
years of professional experience

Work History

Associate Banker

JP Morgan Chase
Cherry Hill, NJ
07.2022 - Current
  • Ensured compliance with banking regulations and procedures in daily operations.
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
  • Assisted customers with account opening and maintenance.
  • Maintained accurate records of all customer accounts and transactions.
  • Performed account reconciliations on a regular basis.
  • Established strong relationships with customers to increase customer loyalty.
  • Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
  • Analyzed customer needs and provided appropriate financial solutions.
  • Educated customers about the features and benefits of different types of banking products offered by the bank.
  • Participated in team meetings to discuss performance metrics and strategies for improvement.
  • Helped customers understand and use mobile applications and online banking.
  • Completed daily cash balancing and operated ATMs.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.

Banking Specialist

TD Bank NA
Mount Laurel, NJ
10.2020 - 05.2022
  • Maintain highest level of customer service at each contact whether call volume is high or low.
  • Be subject matter expert on checking/savings accounts and have ability to answer wide range of questions.
  • Identify solutions for customer problems quickly and resolve while transacting with customer.
  • Go beyond customer initial need and provide advice and recommendations on ways to bank smarter.
  • Able to efficiently navigate numerous system and resources simultaneously
  • Consistently meet/exceed performance goals including Compliance, Average Handle Time, First Contact Resolution, Adherence, Hold Time, Sales Revenue, and Legendary Experience Index
  • Maintained confidentiality of banking records and client information to avoid possible data breaches.

Education

Bachelor of Liberal Arts -

Camden County College
Blackwood, NJ
05-2026

High School Diploma -

CAMDEN ACADEMY CHARTER HIGH SCHOOL
Camden, NJ
06.2019

Skills

  • Sales
  • Product Knowledge
  • Teaching
  • Client Needs Assessment
  • Due Diligence
  • Telemarketing
  • Shipping and Receiving
  • Refunds Exchanges and Adjustments
  • Customer Contact
  • Active Listening
  • Time Management
  • Leadership Development
  • Multitasker
  • Organized

Accomplishments

TD BANK NA

  • FY2020 Q1 RISING STAR AWARD WINNER
  • FY2020 Q2 RISING STAR AWARD WINNER

Affiliations

  • Leader of Culture 2024
  • Volunteer in the Camden Cathedral Kitchen 2024

Timeline

Associate Banker

JP Morgan Chase
07.2022 - Current

Banking Specialist

TD Bank NA
10.2020 - 05.2022

Bachelor of Liberal Arts -

Camden County College

High School Diploma -

CAMDEN ACADEMY CHARTER HIGH SCHOOL

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Hilary Mata