HILARY MUEHLBERGER
Raymore,MO
Summary
Professional with significant experience in healthcare support, prepared to contribute effectively to patient care services. Expertise in medical supplies, MO/KS Medicaid and Medicare billing, and maintaining medical records. Strong focus on team collaboration, adaptability to changing needs, and delivering reliable, high-quality care. Skilled in communication, empathy, and time management, which are essential for providing compassionate and efficient support.
Overview
7
7
years of professional experience
Work History
Executive Assistant
United Spinal Association
04.2022 - 03.2024
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Developed successful partnerships with industry experts for exclusive interviews and features, establishing the magazine as an authoritative source.
- Optimized content for SEO to drive organic search traffic and increase online visibility of the magazine''s website.
- Boosted campaign performance by developing engaging and persuasive copy for print, digital, and social media platforms.
- Answered high volume of phone calls and email inquiries.
MEDICAL SUPPLY ACCOUNT MANAGER
NuMotion
09.2019 - 04.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs over 6 states.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution in more than 25 facilities.
- Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
PATIENT FINANCIAL SPECIALIST
Cerner Corporation
05.2018 - 09.2019
- Enhanced revenue collections through diligent follow-up on unpaid accounts and negotiating settlements with patients.
- Reduced errors in billing documentation by meticulously reviewing charges and maintaining open communication with healthcare providers.
- Handled up to 30 daily patient inquiries promptly and professionally, resulting in high levels of satisfaction among those seeking assistance with financial matters.
- Developed strong relationships with insurance companies, facilitating smooth communication regarding claim submissions and reimbursements.
- Supported team members by offering assistance with complex cases, leading to improved resolution times and increased customer satisfaction.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all financial transactions and communications with patients.
Customer Care Specialist
BARR Credit Services/InetCreditExchange/NACM
06.2017 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction and customer training 5-10 sessions daily.
- Verified accuracy of customer account information and updated when necessary.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Responded to customer inquiries via phone, email and web-based platforms.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Increased client satisfaction by efficiently managing a high volume of legal collection cases.
Education
LIBERAL ARTS/GRAPHIC DESIGN -
Johnson County Community College
Overland ParkMANICURIST -
Entourage School of Cosmetology
Overland Park10.2021
Skills
- Adobe Suite
- Microsoft Suite
- WordPress
- SalesForce
- Cerner/Epic
- Creative Thinking
- Data Entry
- Administrative Support
Accomplishments
- Ms. Wheelchair Missouri 2019
- Ms. Wheelchair America 2020-2021
- Greenwood Parks & Rec - Secretary
- Greenwood, MO Baseball Program
- Northland Dependency Center - Victim Impact Panel
- Peer Modeling - Children's Mercy
Timeline
Executive Assistant
United Spinal Association
04.2022 - 03.2024
MEDICAL SUPPLY ACCOUNT MANAGER
NuMotion
09.2019 - 04.2022
PATIENT FINANCIAL SPECIALIST
Cerner Corporation
05.2018 - 09.2019
Customer Care Specialist
BARR Credit Services/InetCreditExchange/NACM
06.2017 - 06.2018
LIBERAL ARTS/GRAPHIC DESIGN -
Johnson County Community College
MANICURIST -
Entourage School of Cosmetology
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