Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hilary Peoples

Sacshe,TX

Summary

Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Motivated professional considered talented leader and driven problem solver. Brings eight years of experience in customer service role. Offers outstanding attention to detail and coordination. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.

Overview

7
7
years of professional experience

Work History

Service Advisor

Cowboy Toyota
02.2024 - Current
  • Provided technical advice and customer service to customers, helping them understand their automotive services and repairs
  • Assessed customer needs and provided appropriate services while managing customer expectations
  • Communicated with service technicians to ensure timely and accurate services
  • Developed and maintained relationships with customers by providing technical advice and service consultation
  • Examined vehicles to determine required services, and prepared quotes for services
  • Resolved customer complaints in a timely manner
  • Maintained and updated customers' service records.

Customer Care Specialist

Gusto
Remote
09.2021 - 04.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Defused customer concerns with exceptional conflict and problem resolution skills
  • Used exceptional communication to connect with customers, assess needs and present solutions
  • Verified accuracy of customer account information and updated when necessary.

Customer Care Advocate

Wesley Financial Group
Remote
02.2021 - 08.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Assisted call-in customers with questions and orders
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Leasing Consultant

ZRS Management LLC
04.2018 - 01.2021
  • Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication
  • Oversaw daily operations, maintenance and administration of various properties
  • Maintained thorough, accurate and compliant records for internal and regulatory audits
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
  • Checked rental eligibility by following Realpage's verification process
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest
  • Encouraged prospective tenants to fill out applications after property tours
  • Coordinated general maintenance and repairs to keep facilities operational and attractive
  • Created and maintained property newsletter to keep residents aware of upcoming events and activities
  • Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
  • Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages
  • Responded quickly to concerns regarding community from prospective and current residents.

Realtor

Keller Williams
04.2017 - 08.2018
  • Managed real estate transactions from initiation to closing
  • Advised prospective clients on current market activities
  • Planned and coordinated open house events
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers
  • Maintained database of prospective customers
  • Scheduled home viewings with potential buyers
  • Prepared market analysis statistics and bid presentation for buyers and sellers
  • Accompanied buyers during property inspections
  • Generated list of properties to meet specific client needs
  • Generated lists for potential property buyers, compatible with budgets and needs.

Education

High School Diploma -

Kaufman High School
Kaufman, TX

Some College (No Degree) -

Blinn College
Brenham, TX

Skills

  • Background checks
  • Sales and marketing aptitude
  • Business partnerships
  • Issue escalation
  • Lease file audits
  • Event planning
  • Sales and marketing
  • Application processing
  • Corporate policies and procedures
  • Microsoft Office
  • Technical Support and Assistance
  • Customer Service Excellence
  • Quality Assurance
  • Workload Planning
  • Special Assignments
  • Problem Resolution

Timeline

Service Advisor

Cowboy Toyota
02.2024 - Current

Customer Care Specialist

Gusto
09.2021 - 04.2022

Customer Care Advocate

Wesley Financial Group
02.2021 - 08.2021

Leasing Consultant

ZRS Management LLC
04.2018 - 01.2021

Realtor

Keller Williams
04.2017 - 08.2018

High School Diploma -

Kaufman High School

Some College (No Degree) -

Blinn College
Hilary Peoples