Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hilary Ohall

Kirkland,WA

Summary

I am Hilary Ohall, an energetic, flexible self-starter who is very Interested in working full time as a Customer Service Representative. I have over 30 years experience in customer service which includes 19 years of cash handling, greeting customers in person and on the telephone, problem solving, and identifying concerns among others.

My exceptional customer service skills have resulted in Customer Service Awards, the Legend Award for Exceptional Customer Service at Eddie Bauer Inc. I leave my personal life at home, and when I arrive at work I am focused on work.

I am dedicated, hardworking and always looking for a way to improve myself or learn new things.

Please take a moment to look over my resume and contact me. I look forward to meeting you to see how my positive, 'can do' attitude, ability to get along with anyone, ability to multi-task , and respect for others can fit with your requirements.

Thank you in advance,

Hilary Ohall

425-223-6259

hilarias53@aol.com

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

WaFd Bank
12.2014 - 08.2025
  • Learned operational processes and systems to enhance service delivery.
  • Supported training initiatives for new staff on customer service protocols.
  • Maintained accurate records of customer interactions and feedback.
  • Adapted quickly to changing priorities to meet customer needs promptly.
  • Engaged in continuous learning to improve product knowledge and service skills.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Created customer support strategies to increase customer retention.
  • Created, prepared, and delivered reports to various departments.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
  • Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
  • Resolved escalated customer complaints, ensuring satisfaction and loyalty.
  • Coordinated with other departments to ensure seamless customer experience.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Kept high average of performance evaluations.

Vault Teller

Money Tree In
09.2005 - 08.2013
  • Managed cash handling operations, ensuring accuracy and compliance with security protocols.
  • Oversaw vault transactions, maintaining comprehensive records for auditing purposes.
  • Trained junior tellers on vault procedures and best practices to enhance team performance.
  • Implemented process improvements that increased operational efficiency and reduced discrepancies.
  • Conducted regular inventory audits of cash reserves, identifying areas for optimization.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
  • Properly processed deposits, withdrawals and payments for average of 15 customers daily.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
  • Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
  • Ensured secure transactions by strictly adhering to established security protocols and procedures.
  • Assisted in training new tellers for seamless integration into the team, boosting overall productivity.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Properly processed deposits, withdrawals and payments for average of [Number] customers daily.
  • Improved transaction accuracy with diligent attention to detail during daily counting and verification processes.
  • Expedited teller line-ups during peak hours by promptly responding to requests for additional funds from frontline staff, improving overall teller efficiency.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Maximized security of physical assets by consistently following proper cash handling guidelines and protocols during daily operations.
  • Contributed to a reduction in losses due to theft or mismanagement by vigilantly monitoring activity within the vault area throughout each shift worked.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
  • Maintained, organized and stocked teller window areas.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Minimized risk exposure through strict adherence to compliance standards, ensuring full regulatory compliance at all times.
  • Received loan and utility payments, sending funds to correct destinations.
  • Executed wire transfers.

Vendor Group Leader

Eddie Bauer Corporate
07.1982 - 04.2004
  • Managed vendor relationships to ensure timely delivery of products and services.
  • Trained and mentored junior staff on vendor management best practices.
  • Implemented quality control measures to maintain product standards and completion
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
  • Established long-term relationships with key clients by providing consistent, high-quality service.
  • Conducted regular reviews of vendor performance to maintain high service standards.
  • Improved client satisfaction by quickly addressing and resolving service issues.
  • Enhanced vendor reputation with timely delivery and accurate order fulfillment.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Stayed current on company offerings and industry trends.
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Education

Associate of Arts - Liberal Arts

Bay Path College
Longmeadow, MA

Associate of Arts - Legal Secretary

Edmonds Community College
Lynnwood, WA

Associate of Science - Medical Assistant

Bryman College
Everett, WA

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Customer relations
  • Relationship building
  • Empathy and patience

Certification

I have been a Notary Public for several years.

Timeline

Customer Service Supervisor

WaFd Bank
12.2014 - 08.2025

Vault Teller

Money Tree In
09.2005 - 08.2013

Vendor Group Leader

Eddie Bauer Corporate
07.1982 - 04.2004

Associate of Arts - Liberal Arts

Bay Path College

Associate of Arts - Legal Secretary

Edmonds Community College

Associate of Science - Medical Assistant

Bryman College

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