Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hilary Potts

Amherst,VA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Avenue Shops
08.2023 - 03.2025
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
  • Increased productivity by providing timely administrative support to multiple project teams simultaneously.
  • Conferred with customers by telephone, chat or email to provide information.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Administrative Assistant

Shop On Sixth
05.2020 - 08.2023
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Managed social media accounts, increasing brand visibility and audience interaction.
  • Managed cross-platform social media profiles, enhancing brand consistency and messaging.
  • Contributed to the creation of visually appealing graphics that complemented written content shared on social media channels.
  • Assisted in creating graphics for print and digital publications, enhancing visual appeal of stories.

Education

No Degree -

Liberty University
Lynchburg, VA

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Customer and client relations
  • Strong problem solver
  • Social media updating
  • Basic graphic design
  • Spreadsheet management
  • Attention to detail

Timeline

Administrative Assistant

Avenue Shops
08.2023 - 03.2025

Administrative Assistant

Shop On Sixth
05.2020 - 08.2023

No Degree -

Liberty University

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