Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hilary Powers

Columbus,Ohio

Summary

Experienced professional with over two decades of extensive expertise in regulatory compliance and risk management, specializing in audit management and process improvement. Demonstrates a robust ability to streamline methodologies and enhance operational efficiency, significantly reducing process time while maintaining rigorous standards. Proficient in fostering cross-functional partnerships and aligning audit practices with organizational goals, driving operational excellence and ensuring compliance with industry standards.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Compliance Program Manager

Stripe, Inc.
02.2025 - Current
  • Developed audit response strategies for key financial partners, enhancing compliance efficiency.
  • Facilitated onsite audit meetings, fostering collaboration.
  • Improved audit response accuracy, driving measurable improvements in partner trust.
  • Coordinated with more than 10 international financial partners, resolving compliance audit issues and strengthening relationships.

Exam and Audit Manager

Affirm
10.2022 - 01.2025
  • Pioneered streamlined partner audit methodologies, significantly reducing process time while maintaining rigorous standards.
  • Fostered cross-functional partnerships to align audit practices with organizational goals, driving operational excellence.
  • Refined the compliance issues management process to include management and board reporting.

Quality Assurance Advisor Lead

United Services Automobile Association (USAA)
07.2021 - 10.2022
  • Led quality assurance initiatives for 3 critical domains monthly, enhancing regulatory compliance processes and streamlining consumer complaint handling, resulting in improved operational efficiency.
  • Spearheaded development of comprehensive desktop job aids, revolutionizing Regulatory Change Management and Consumer Complaints procedures.
  • Conducted thorough monthly reviews, ensuring adherence to regulatory standards and identifying areas for process optimization in consumer relations.

Compliance Risk Manager Lead

United Services Automobile Association (USAA)
12.2019 - 07.2021
  • Developed and implemented comprehensive Exam and Audit Management protocols, revolutionizing departmental workflow and accountability.
  • Streamlined regulatory examination processes, enhancing efficiency and reducing response time for Bank Compliance department audits.
  • Was responsible for department responses during high-stakes regulatory examinations, ensuring compliance and mitigating risks.
  • Facilitated cross-functional cooperation for Enterprise-level regulatory examinations, improving overall organizational compliance.
  • Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.

Examiner II

Federal Reserve Bank of Cleveland
01.2014 - 11.2019
  • Led comprehensive bank examinations, evaluating financial health and regulatory compliance for institutions with assets under $10 billion.
  • Directed AML/BSA/OFAC and consumer protection compliance reviews, ensuring adherence to critical regulatory standards.
  • Contributed expertise to examinations of larger institutions, fostering knowledge exchange and enhancing overall assessment quality.
  • Conducted meticulous on-site and remote examinations, providing thorough oversight to community and corporate banks in the Fourth District.
  • Leveraged advanced training in diverse financial areas to drive comprehensive, forward-thinking examination strategies and methodologies.

Chief Compliance Officer

UCB Intelligent Solutions
02.2013 - 08.2013
  • Created the company's CFPB-compliant program, including: a comprehensive compliance management system document, internal audit and change management functions, consultation on MIS upgrades, process mapping and improvement of critical functions, and addition of the change management and quality assurance teams.
  • Developed and managed trend analysis for consumer complaints, disputes, and litigation issues, enhancing risk mitigation strategies.
  • Liaised directly with regulatory agencies including State attorneys general, CFPB, and FTC, ensuring seamless communication and compliance.
  • Constructed and led the change management and quality assurance teams, driving organizational efficiency and regulatory adherence.

Compliance Section Manager / Assistant Vice President

Huntington Bancshares, Inc.
01.2008 - 01.2013
  • Managed all regulatory compliance initiatives for business banking, SBA, non-profit, agricultural, church / religious, and commercial lending products for customers with revenues up to $25MM; including process and procedure improvement and training.
  • Successfully navigated division through complex audits and examinations, ensuring adherence to regulatory standards and minimizing compliance risks.
  • Orchestrated cross-functional efforts to address audit findings, particularly in FDPA, OFAC, and BSA/AML areas, strengthening overall compliance posture.

Operations Unit Manager / Officer

JPMorgan Chase
06.2003 - 02.2008
  • Managed the day-to-day operations of the Adjustable Rate Mortgage and Interest Only Mortgage servicing departments for one of the nation’s premier mortgage servicers. Supervised 27 hourly employees, 2 salaried employees, and 5 consultants.
  • Led a team of 22 employees / consultants directly responsible for consumer credit dispute resolution. Managed escalated, litigated, and sensitive dispute and amendment requests – including executive-level complaints.
  • Implemented robust control self-assessment process for Customer Care and Post-Foreclosure divisions, ensuring regulatory compliance and risk mitigation.
  • Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.

Office Manager / Internal Auditor

Trader Publishing Company
12.2000 - 06.2003

Field Merchandiser / District Manager

Epson America, Inc.
04.1999 - 12.2000

Customer Service Manager / Copy Center Manager

Office Depot, Inc.
08.1997 - 04.1999

Education

Master of Business Administration -

Franklin University
Columbus, OH
08-2013

Bachelor of Science - Business Forensics

Franklin University
Columbus, OH
08-2010

Associate of Applied Science - Criminal Justice

University of Akron Main Campus
Akron, OH
06-1997

Skills

  • Regulatory Compliance
  • Risk Management
  • Audit Management
  • Process Improvement
  • Training
  • AML, BSA, OFAC
  • Sarbanes-Oxley (SOx)
  • Project Management
  • Policy Development
  • Quality Control
  • Compliance Monitoring

Certification

  • Certification in Control Self-Assessment (CCSA) - Institute of Internal Auditors
  • Certified Instructor - FFIEC
  • Certificate in BSA and AML Compliance - American Bankers' Association
  • Certificate in Fraud Prevention - American Bankers' Association

Timeline

Compliance Program Manager

Stripe, Inc.
02.2025 - Current

Exam and Audit Manager

Affirm
10.2022 - 01.2025

Quality Assurance Advisor Lead

United Services Automobile Association (USAA)
07.2021 - 10.2022

Compliance Risk Manager Lead

United Services Automobile Association (USAA)
12.2019 - 07.2021

Examiner II

Federal Reserve Bank of Cleveland
01.2014 - 11.2019

Chief Compliance Officer

UCB Intelligent Solutions
02.2013 - 08.2013

Compliance Section Manager / Assistant Vice President

Huntington Bancshares, Inc.
01.2008 - 01.2013

Operations Unit Manager / Officer

JPMorgan Chase
06.2003 - 02.2008

Office Manager / Internal Auditor

Trader Publishing Company
12.2000 - 06.2003

Field Merchandiser / District Manager

Epson America, Inc.
04.1999 - 12.2000

Customer Service Manager / Copy Center Manager

Office Depot, Inc.
08.1997 - 04.1999

Master of Business Administration -

Franklin University

Bachelor of Science - Business Forensics

Franklin University

Associate of Applied Science - Criminal Justice

University of Akron Main Campus

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