Summary
Overview
Work History
Education
Skills
Timeline
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Hilary R. Baxter

Walpole,Massachusetts

Summary

Experienced written and verbal communicator, researcher, data analyst, and problem solver seeking an opportunity to use skills in the area of Marketing and Applied Statistics.

Experienced with financial aid program management and regulatory compliance. Utilizes effective communication and leadership to enhance team performance. Track record of strategic planning and student financial counseling.

Overview

18
18
years of professional experience

Work History

Director of Financial Aid

William James College
06.2018 - Current
  • Streamline financial aid processes by implementing new software and technology, resulting in improved efficiency and accuracy.
  • Oversee the financial aid awarding process, review student files and create student budgets.
  • Monitor students budgets to ensure students aren't over-awarded.
  • Responsible for disbursing all aid and making sure Student Accounts match the Department of Education disbursement records in a timely manner.
  • Collaborate with other departments for increased understanding of financial aid policies, leading to a more cohesive student support system.

Assistant Director of Financial Aid

William James College
06.2014 - 06.2018
  • Championed the adoption of new software platforms that streamlined application processing while maintaining accuracy.
  • Conducted regular audits of departmental procedures to ensure compliance with all relevant regulations governing financial aid administration.
  • Provided expert guidance to students and families on available funding options, helping them make informed decisions about their education.
  • Improved student satisfaction with financial aid services by providing clear communication and timely assistance.
  • Strengthened relationships with external partners such as lenders, scholarship organizations, and community groups to maximize resources available to students.
  • Assisted in preparing annual budgets for the office of Financial Aid, ensuring adequate funding for key services and initiatives.
  • Collaborated with other departments to create a seamless enrollment process for students seeking financial assistance.
  • Streamlined financial aid processes by implementing efficient workflow systems and reducing processing time.
  • Managed a team of financial aid counselors, ensuring accurate and prompt awarding of funds to eligible students.

Financial Aid Counselor

William James College (formerly MSPP)
06.2011 - 06.2014
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Provided financial aid counseling to enrolled and prospective students.
  • Authored presentations and documentation for distribution to current and prospective students.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Increased student satisfaction with financial aid services by addressing concerns promptly and providing clear guidance on procedures.
  • Assisted students in identifying appropriate funding sources, ensuring access to necessary resources for continued education.
  • Implemented new software solutions to improve record-keeping and data analysis capabilities within the financial aid department.
  • Provided one-on-one counseling sessions for students facing financial difficulties, identifying tailored solutions and offering support during challenging times.
  • Reduced processing time for financial aid applications through efficient organization and prioritization of tasks.
  • Counseled students and parents about financial aid options and program details.

Admissions Coordinator

MASSACHUSETTS SCHOOL OF PROFESSIONAL PSYCHOLOGY
08.2008 - 06.2011
  • Plan, organize, and participate in admissions events, such as Open Houses, small information sessions, Interview Days, and graduate fairs
  • Handle daily correspondence for the Admissions Office
  • Maintain accurate records of applicants, interviewees, and incoming students, and provide data to necessary departments
  • Compile, update and generate statistical database with information of all applicants, interviewees, admitted, and incoming students

Office Assistant

Massachusetts School of Professional Psychology
08.2007 - 08.2008
  • Audited students' files to ensure they have IRC's (Internship Readiness Credentials)
  • Reviewed students' assessment and planning for the upcoming semester
  • Worked with the director of Continuing Education in preparation for upcoming conferences
  • Prepared mailings for conferences, fundraisers, and other school wide events
  • Offered general assistance to the Administrative staff wherever needed

Education

Bachelor of Science - Degree with an Individual Concentration - Statistics and Marketing

University of Massachusetts-Amherst
Amherst, MA
05.2007

Skills

  • Excel
  • PowerPoint
  • Outlook
  • Windows XP
  • Student counseling
  • Communication proficiency
  • Strong organization
  • Financial aid expertise
  • Verbal communication
  • Dedicated team player

Timeline

Director of Financial Aid

William James College
06.2018 - Current

Assistant Director of Financial Aid

William James College
06.2014 - 06.2018

Financial Aid Counselor

William James College (formerly MSPP)
06.2011 - 06.2014

Admissions Coordinator

MASSACHUSETTS SCHOOL OF PROFESSIONAL PSYCHOLOGY
08.2008 - 06.2011

Office Assistant

Massachusetts School of Professional Psychology
08.2007 - 08.2008

Bachelor of Science - Degree with an Individual Concentration - Statistics and Marketing

University of Massachusetts-Amherst

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Hilary R. Baxter