Hilary Rivera
New York
Summary
To Seek and maintain a full-time position that offers professional challenges utilizing interpersonal excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Family Welcome Center
08.2025 - Current
- Managed scheduling and calendar coordination for executive staff, ensuring efficient time management.
- Facilitated communication between departments to streamline project workflows and improve collaboration.
- Organized and maintained electronic filing systems, enhancing document retrieval and compliance with company policies.
- Prepared comprehensive reports and presentations, supporting decision-making processes for management meetings.
- Assisted families with school enrollment, transfers, and application support.
Provided customer service in person, by phone, and by email, answering questions and guiding parents through DOE processes.
Collected, organized, and uploaded required documents into the system.
Scheduled appointments and managed daily office workflow.
Communicated with schools, departments, and families to resolve issues quickly.
Maintained accurate records and ensured confidentiality of student information.
Helped walk-in families, directed them to the correct services, and provided translation support when needed.
Front Desk Secretary
Theradynamics
12.2023 - Current
- Manage front desk operations for physical therapy and occupational therapy services.
- Schedule patient appointments and verify insurance coverage.
- Utilize Electronic Medical Records (EMR) to maintain and update patient information.
- Provide excellent customer service by assisting patients with inquiries and concerns.
- Coordinate with therapists and administrative staff to ensure efficient clinic workflow.
- Handle phone calls, emails, and documentation with accuracy and professionalism.
INVENTORY
AppleOne/EDUCATION DEPARTMENT
11.2022 - 03.2023
- Scan all the devices of the DOE
- Experience of updated computers from the company AppleOne, MacBook, iPad, iMac.
- Investigated discrepancies and adjust errors
- Recorded data manually and by using the computer
- Problem-Solving
- Organized Skills
- Keeping accurate records
- Data entry and analysis
Patient Support
Serva Health LLC
08.2022 - 11.2022
- Answering calls
- Making appointment
- Problem-solving abilities
- Ability to work independently
- Strong work ethic
- Organized Skills
- Digital communication
Customer Service Representative
PLS Check Cashers
09.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Ensuring all transactions are completed in compliance with federal, state and local regulations
- Following company policies and procedures
- Maintaining balanced cash drawer
- Completing all transactions accurately, including cash handling
- Using multiples computer applications to access information and process transactions
- Resolving customer complaints
- Referring complaints to store manager for resolution
- Maintaining safe, organized, and clean environment
Patient Care Representative
social Adult Care
05.2019 - 10.2019
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Screened patients for financial assistance and aided in preparing required funding documents
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Greeted and verified insurance coverage
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
Education
High School Diploma - undefined
George Washington High School
New York, New York06.2020
Skills
- Responding to Difficult customers interpretation and translation services, efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Cash Register operations
- Barcode labeling software, bill of lading [experienced], EnterpriseOne, Microsoft Word, Microsoft Excel, Microsoft Project
LANGUAGES
SPANISH/ENGLISH Native or Bilingual
Timeline
Administrative Assistant
Family Welcome Center
08.2025 - Current
Front Desk Secretary
Theradynamics
12.2023 - Current
INVENTORY
AppleOne/EDUCATION DEPARTMENT
11.2022 - 03.2023
Patient Support
Serva Health LLC
08.2022 - 11.2022
Customer Service Representative
PLS Check Cashers
09.2021 - 09.2022
Patient Care Representative
social Adult Care
05.2019 - 10.2019
High School Diploma - undefined
George Washington High School