Hilary Rosenthal
Sauk Rapids,MN
Summary
Top-notch server/ bartender delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar/ restaurant staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar/ restaurant to provides positive customer experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Server/Bartender Shift Manager
Anton’s Restaurant
Waite Park , MN
06.2013 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar/ restaurant at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Licensed Practical Nurse
Good Shepherd Senior Community
Sauk Rapids, MN
09.2010 - 06.2013
- Performed routine evaluations of each patient's status, needs, and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Administered controlled narcotics, performed catheterizations and immunizations.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Cared for wounds, provided treatments, and assisted with procedures.
- Took samples to complete diagnostic and routine assessment tests.
- Monitored patient health conditions to report changes to assigned physician.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Administered medications and injections to patients.
Home Health Aide
Good Shepherd Community
Sauk Rapids, MN
08.2009 - 09.2010
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medication as directed by physician.
- Performed light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Utilized universal precautions and infection control principles in all aspects of care.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Trained new staff members on best practices for home health care.
Server/ Bartender
Anton’s Restaurant
Waite Park, MN
06.2008 - 08.2010
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Practical Nursing Diploma - Licensed Practical Nursing
Anoka Technical College
Anoka, MN 09.2008 - 05.2010
No Degree - Nursing Education
St. Cloud Technical Community College
Saint Cloud, MNAssociate of Arts -
Ridgewater College
Willmar, MN 09.1999 - 12.2001
Skills
Changing beer kegs
undefinedTimeline
Server/Bartender Shift Manager
Anton’s Restaurant
06.2013 - Current
Licensed Practical Nurse
Good Shepherd Senior Community
09.2010 - 06.2013
Home Health Aide
Good Shepherd Community
08.2009 - 09.2010
Practical Nursing Diploma - Licensed Practical Nursing
Anoka Technical College
09.2008 - 05.2010
Server/ Bartender
Anton’s Restaurant
06.2008 - 08.2010
Associate of Arts -
Ridgewater College
09.1999 - 12.2001
No Degree - Nursing Education
St. Cloud Technical Community College
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