Hilary Roten
Round Rock,TEXAS
Summary
12+ years of experience as an enthusiastic account manager and marketing professional with expertise in communication, sales and marketing. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training and mentoring sales and customer service associates with talent for interacting with staff at all levels of an organization.
Overview
15
15
years of professional experience
Work History
Product and Solutions Sales Specialist
Dell Technologies
02.2013 - 08.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Exceeded sales goals by 175% in 4 years.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Focused on effective cross-sell, lagging server buyer base and channel
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
Account Manager
Miller Advertisement Agency
10.2010 - 02.2013
- Plan and harmonize meetings, appointments, events, and similar activities for supervisors
- Work and negotiate with media and creative plans on behalf of clients Combined knowledge of automotive retail sales and advertising skills to create marketing plans for new clients Participated in strategic planning and team building for advertising new and used vehicles Developed marketing programs for a variety of clients
- Used an integrated approach to create balanced programs for clients to build their respective brands and businesses.
Human Relations/Recruiter
INDEPENDENT PRODUCERS OF AMERICA
02.2009 - 10.2010
- Managed operations for 10-15 agents for a start-up branch
- Handled inquiries and telephone solicitations from temporary and permanent applicants.
- Organized details of training sessions and assisted new trainees in knowledge of products
- Directed business relations and distribution of company literature to stimulate client interest
- Worked with employees and management to address staff member concerns Hired 16 agents within one calendar year and had 70% retention rate, where national rate is 50%
Education
Bachelor of Science - Communications
Texas Christian University
Fort Worth, TX12.2008
Skills
- Solution Planning
- Acquiring and Retaining Customers
- Inbound and Outbound Leads
- SEO Strategy and Execution
Timeline
Product and Solutions Sales Specialist
Dell Technologies
02.2013 - 08.2023
Account Manager
Miller Advertisement Agency
10.2010 - 02.2013
Human Relations/Recruiter
INDEPENDENT PRODUCERS OF AMERICA
02.2009 - 10.2010
Bachelor of Science - Communications
Texas Christian University
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