HILARY SCHUERGER
Fairview Park,Ohio
Summary
Dynamic professional bringing years of experience providing sophisticated communication and collaboration to the workplace. Aids in team succuss by relying on administrative support, charismatic leadership, excellent interpersonal skills, and outstanding customer service.
Overview
25
25
years of professional experience
Work History
Training Specialist
Palmer Holland, Inc.
01.2023 - Current
- Assists in analyzing and assessing training and development needs for departments and individuals.
- Coordinates administrative functions necessary to deliver and document training programs.
- Utilizes cross-training techniques to boost productivity and develop each team member's individual skills set.
- Assesses additional needs based on training progress and collaborates with management to meet requirements.
- Evaluates training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Established a cross-functional mentorship program to facilitate knowledge sharing, enhancing overall team performance.
- Trained company and new hires on Gallup Strengths, a behavioral tool for growth of self and team
- Promotes a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Leads workshops on various topics such as leadership development, communication skills, and time management, improving employee competencies across the organization.
- Provides coaching and mentoring to employees.
- Supervisor for Sales Interns - working with project sponsors to ensure a successful outcome for future high performers
Human Resources Administrator
Palmer Holland, Inc
06.2015 - 12.2022
- Created Requisitions, reviewed job applications, and conducted phone screens to identify, vet and recommend optimal candidates
- Handled on-boarding process for newly hired employees as first internal point of contact
- Worked with management to ensure proper recruiting needs as well as assess training of new employees and refresher training as needed
- Organized and conducted company-wide events designed to boost employee morale
- Supported benefits enrollment by providing excellent customer service; answering questions and aiding employees in completion
- HRMS maintenance including Recruiting and Learning Management portals
- Timekeeper Administration and hourly payroll processing
- Strengths Coaching and Workshop Support
- Facilitation and proven leadership of employee run groups: Emotional Intelligence Group Discussion, Wellness Committee, and Charity Works Committee
- Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
Business Services Associate
Palmer Holland, Inc
07.2014 - 06.2015
- Obtained, created, and properly stored literature, technical documents, regulatory/quality documents, and information from Principals
- Routinely supported the business by aiding other departments: Call Reports, Warehouse ASN’s, Order Entry and Confirmations
- Maintained databases with a high level of data integrity
- Answered and distributed phone calls
- Greeted and welcomed visitors
- Prepared for corporate meetings including setting up conference lines, arranging catering services, and cleaning up
In-Home Daycare Provider
SugarHil Daycare
07.2007 - 06.2014
- Maintained book of business and ran all daily operations
- Built supportive and forthright but friendly communication with families
- Encouraged good behaviors by using positive reinforcement
- Balanced children's days between play, instruction and rest with well-designed schedules
- Worked with children with special needs, creating specialized learning to aid in development
Office Manager/Treasurer
Ace Metal Fabricating
07.2000 - 06.2013
- Personnel Records Maintenance
- Benefits & Payroll administration
- Ensured health and safety policies were up to date
- Provided meeting support including materials preparation and minute taking for BOD meetings
- Maintained computer and physical filing systems
- Had the organization's financials audited whenever required or advisable
- Reconciled monthly statements, invoices, and expense accounts, keeping records accurate and current
- Performed billing, collection, and reporting functions for office
Education
Bachelor of Science - Criminal Justice, Communication Arts
Defiance College
Defiance, OHAffiliations
Member - SHRM, 2018 to Current, Certified Gallup Strengths Coach 2015 to Current
Timeline
Training Specialist
Palmer Holland, Inc.
01.2023 - Current
Human Resources Administrator
Palmer Holland, Inc
06.2015 - 12.2022
Business Services Associate
Palmer Holland, Inc
07.2014 - 06.2015
In-Home Daycare Provider
SugarHil Daycare
07.2007 - 06.2014
Office Manager/Treasurer
Ace Metal Fabricating
07.2000 - 06.2013
Bachelor of Science - Criminal Justice, Communication Arts
Defiance College
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