Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hilary Soika

Milwaukee,WI

Summary

Results-driven professional with more than 15 years of transferable experience. Proven skills in key account management, strategic planning, and relationship building. Ability to secure customer loyalty and improve customer retention, while ensuring deadlines are being met. A successful coach and mentor, resulting in the development of top-performing sales teams and territories.

Overview

12
12
years of professional experience

Work History

Manager

Venture Construction Group
New Berlin, WI
11.2019 - Current
  • Analyze workplace procedures and introduce new strategies to run operations more efficiently.
  • Organizes, compiles, and issues all necessary documents and paperwork for projects.
  • Work in tandem with project managers on the coordination and completion of commercial and residential construction projects.
  • Assist in the hiring, training, and review process of employees.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Recruited and hired qualified candidates to fill open positions.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Retail Education Specialist

Aveda
WI
04.2018 - 11.2019
  • Educated salons, institutes, and stores on service behaviors, with a focus on retailing execution, resulting in overall territory growth of 15%.
  • Coached and developed managers in all channels of business on how to increase team performance.
  • From this, we saw an overall territory comp growth of 5% over last year.
  • Multi-channel territory management, as well as new business recruitment, is growing the WI territory by $600,000.
  • Utilize social media as a tool to increase brand awareness.
  • Counseled students on personal, academic, vocational and behavioral issues and actualized plans to remove obstacles to success.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Created and implemented department support framework to address district's strategic goals.

Beauty Area Manager

Walgreens
WI South Territory
02.2016 - 04.2018
  • Monitored gaps in business performance to course-correct any sales loss.
  • Spearheaded new ways to promote beauty awareness in stores and in surrounding areas, which increased foot traffic by 20%.
  • Led education around product knowledge and industry trends that elevated the beauty role.
  • Coached and developed beauty consultants around service and selling behaviors, which increased profit in stores by 35%.
  • Monitored and evaluated district performance to ensure goals were met.
  • Implemented new processes and procedures tactfully and passionately.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.

Store Manager

Visionworks
Shorewood, WI
01.2015 - 02.2016
  • Tracked sales to manage day-to-day productivity, resulting in increased overall sales by 10%.
  • Built customer relations throughout the neighborhood, which increased the customer base by 6%.
  • Coached and developed staff to ensure they hit or exceeded company standards, which resulted in a 22% overall performance improvement.
  • Operated day-to-day store activities, which included hiring, scheduling, business outsourcing, event planning, and training.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Account Coordinator

Bare Minerals
WI Territory
01.2013 - 01.2015
  • Built strong relationships with stores and the team by coaching and developing staff to help facilitate sales, which resulted in a 20% increase in territory sales.
  • Coordinated and executed corporate-driven events, which increased store revenue by 40%.
  • Strategically organized business initiatives, which resulted in being #1 in the country for 10 months.
  • Instrumental in growing territory to produce over $3.5 million in revenue.
  • Pitched ideas, developed strategies, devised and implemented creative marketing plans, improved brand recognition and loyalty and increased market share.
  • Guided employees in handling difficult or complex problems.
  • Managed daily operations related to accounts receivable and payable functions.

Education

Associate of Cosmetology -

Waukesha County Technical College

Situational Leadership Certified -

The Ken Blanchard Companies

Frontier Leadership Trained -

Feel More Like You Certified -

Walgreens, Look Good Feel Better

Medical Peel and Laser Certified -

Affiliated Dermatologists

Physicians Choice Peel Certified -

PCA

Skills

  • Territory management
  • Sales analysis
  • Goal setting and performance management
  • Business development and planning
  • Instructor-style training
  • Team training
  • Account management
  • Relationship building and management
  • Performance analysis
  • Contract management
  • Business administration
  • Staff management

References

References available upon request.

Timeline

Manager

Venture Construction Group
11.2019 - Current

Retail Education Specialist

Aveda
04.2018 - 11.2019

Beauty Area Manager

Walgreens
02.2016 - 04.2018

Store Manager

Visionworks
01.2015 - 02.2016

Account Coordinator

Bare Minerals
01.2013 - 01.2015

Associate of Cosmetology -

Waukesha County Technical College

Situational Leadership Certified -

The Ken Blanchard Companies

Frontier Leadership Trained -

Feel More Like You Certified -

Walgreens, Look Good Feel Better

Medical Peel and Laser Certified -

Affiliated Dermatologists

Physicians Choice Peel Certified -

PCA

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