Hilary Virola
Yukon,OK
Summary
Accomplished Property Manager with a proven track record enhancing occupancy rates to 98-100%. Skilled in maintenance oversight and administrative leadership, demonstrating exceptional decision-making abilities and a keen understanding of tenant and eviction laws. Excelled in staff coordination and tenant relations, ensuring high satisfaction and operational efficiency.
Energetic and highly organized individual with talent for multitasking and problem-solving. Well-versed in tenant relations and property maintenance, bringing excellent administrative and communication skills. Committed to maximizing property value and enhancing tenant satisfaction.
Overview
11
11
years of professional experience
Work History
Property Manager
Gardner Tanenbaum
02.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Worked leasing at one property (316 units) part time while managing another property (152 units) full time
Property Manager
TransWest Properties
09.2015 - 02.2023
- Overseeing two properties totaling over 334 units maintaining a consistent 95%-100% occupancy, handling resident complaints, overseeing staff, maintenance repairs, and apartment turnovers.
- Completed final move-out walk-throughs to identify required repairs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Boosted occupancy percentages by leveraging market knowledge and successful promotional strategies.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
Call Center Representative
Oklahoma Blood Institute
04.2014 - 08.2015
- Engaged in learning and development opportunities to promote continued performance improvement.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Assisted customers by answering questions, responding to inquiries and handling telephone requests.
Education
REAL ESTATE
KEVO REAL ESTATE SCHOOL
Oklahoma City, OK05-2025
High School Diploma -
O'connor High School
Helotes, TX2011
Skills
- Maintenance Oversight
- Decision Making
- Budget Preparation
- Staff Coordination
- Social Perception
- Complex Problem Solving
- Tenant Eligibility Determination
- Leasing and Sales
- Property management
Timeline
Property Manager
Gardner Tanenbaum
02.2023 - Current
Property Manager
TransWest Properties
09.2015 - 02.2023
Call Center Representative
Oklahoma Blood Institute
04.2014 - 08.2015
REAL ESTATE
KEVO REAL ESTATE SCHOOL
High School Diploma -
O'connor High School
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