Hilary Passo
HR Executive
Atlanta,USA
Summary
Result-driven strategist with exposure to all HR disciplines and success in developing and implementing innovative and data-driven best practices and process improvements. 10+ years of experience in an HR operations role within high-growth and significant transformation environments, along with functional and technical HRIS design, configuration, and administration experience. Possess a high aptitude for driving HR tech stack implementation, optimization, and HRIS system adoption. Proven expertise in developing and delivering meaningful HR data insights, analytics, and narratives to inform leadership decisions. Expert in creating roadmaps to automate HR systems, remaining on the cutting-edge in leading 6 successful HRIS technology transitions and implementations. Accomplished 16 successful promotions from developing change management and strategic career mapping systems. Reduced overtime and labor inefficiencies through alert reporting and reporting on thresholds through BI.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
6
6
Certificates
Accomplishments
- Steered 3 Learning Management System implementations, including onboarding and re-training platforms. Successfully sourced, negotiated, built, implemented, and launched Zendesk, Paylocity, JotForms, PipeDrive, Monday.com, Asana, CompenSafe (mortgage commission calculating software), and Lessonly programs.
- Developed entire Zendesk ticketing system and HR Resource center, creating integration with Azure Active Directory.
- Relaunched recruiting platform and executed HR, Payroll, Onboarding, T&L, Learning, and Survey portals for Paylocity.
- Designed mobile functionality and curtailed HR ticket queue by 12% through a complete overhaul of Intranet systems.
- Accomplished 16 successful promotions from developing change management and strategic career mapping systems.
- Reduced overtime and labor inefficiencies through alert reporting and reporting on thresholds through BI.
- Resolved product issue through consumer testing.
Skills
Performance Metrics Analysis
Work History
Vice President
First Option Mortgage
Atlanta, GA
01.2020 - Current
- Direct leadership and guidance to team of 5 HR professionals, design and implement structural HR design to increase remote employee engagement
- Implemented best practices for overhauling all HR processes, including recruitment, onboarding, and off-boarding; organized new hire, “stay,” and exit surveys to gauge employee satisfaction rates across employee life cycle
- Drove Talent Technology roadmap across employee and candidate experience
- Worked with HRIS data leads to transition company organizational chart from Excel static-based to HRM dynamics-based model
- Designed and launched Paylocity HRIS in 8 weeks, increased HRM efficiencies by 40%
- Administered Open Enrollment launch for 307 employees, including webinar presentations and one-on-one review sessions, leading to 96% enrollment success rate and 12% increase in employee satisfaction rate
- Built virtual orientation learning environment via Lessonly and encouraged comments within program as technical SME
- Guided and partnered with HR teams in reassessing Intranet & Ticketing Resource System through SharePoint and Zendesk; created mobile functionality and multiple language documents for easier use and access
- Streamlined recruitment methods for 9% more diverse and inclusive hiring techniques; on-boarded 260 new employees across 31 states in 16 months while maintaining 83% retention rate in first year
- Boosted employee collaboration and satisfaction levels 47% in 1 year by creating new online programs.
Director, Human Resources
Equity Prime Mortgage
Atlanta, GA
01.2019 - 01.2020
- Delivered organizational strategy, culture transformation, and change management solutions that enable evolution of increasingly competitive workforce
- Counseled and supported senior leadership in defining mechanisms and processes necessary to evolve organizational capabilities to meet business outcomes
- Co-designed Equiceptance, a Diversity & Inclusion Program, showcasing ways to build bridges between clients and employees
- Drove People & Culture strategic imperative implementation across organization and orchestrated HRM transition from UKG (formerly UltiPro) to ADP in 6 weeks with 92% buy-in rate
- Managed complete span of HR lifecycle from recruitment to onboarding and enhanced new office onboarding to more personalized approach, reducing onboarding errors by 17%
- Assessed organizational effectiveness and collaborated with VPs to recommend actions to address gaps and reduce turnover from 180% to 96% through effective hiring and coaching practices
- Developed and documented procedures to streamline processes and coordinated shift to online benefits enrollment system, increasing enrollment by 12% from 2018
- Responded to inquiries and negotiated benefits to 6% annual savings with 20% savings to the employee.
Director, Human Resources
Haloroc Holdings
Nashville, TN
01.2016 - 01.2018
- Led dynamic, thoughtful leadership and implemented best-in-class HR practices that support talent development, employee engagement, and organizational scale
- Designed and executed HR organizational structure from end to end for Southeast region
- Developed and implemented strategic HR plans and policies, including recruitment, compensation, performance management, benefits, learning and development, and employee engagement
- Delivered coaching, guidance, and direction to leadership team and mentored 3 Regional Managers, 4 salaried managers, and 5 hourly supervisors
- Succeeded in transitioning HR operations Systems to Workday after successful merger and onboarding
- Served as Strategic Partner for developing plans and programs, initiated process improvements, and minimized 60% hiring time and turnover by creating and implementing new onboarding and training platforms
- Enhanced 56% performance efficiency (within 6 weeks) by gap analysis and exploring process improvement tools
- Achieved 100% senior and middle management employee retention by changing leadership for acquisition
- Directed 200+ workplace investigations, including data analysis and resolution of action items.
Manager
FSU School Of Theatre
Tallahassee, FL
01.2010 - 01.2015
- Promoted 3 times within 18 months.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades, saving $13,000 first year and 1.7% annual cost reduction year-over-year.
- Launched SharePoint Department Intranet with calendar reservation systems, community channel, work order ticketing, and inventory catalogues. Reduced theft and inventory loss by 27% in year 1.
- Prepared annual budgets of nearly $2MM with controls and forecasting. Maintained budget to 97% of cost and developed grant funding opportunities, increasing technology-based cash flow by $400,000 per year.
Education
Certificate - Python Basics
Codecademy
Online 01.2020 - 04.2021
Certificate -
GoLeanSix Sigma
Online 05.2018 - 07.2018
Workday Basics -
Asha24
Online 01.2018 - 02.2018
Master of Science - Higher Education, Instructional Learning
Florida State University
Tallahassee, FL 06.2012 - 07.2015
Bachelor of Science - Web Design
Florida State University
Tallahassee, FL 08.2014 - 04.2015
Certificate - Institutional Research
Florida State University
Tallahassee, FL 06.2012 - 08.2013
Bachelor of Arts - Commercial Music
Florida State University
Tallahassee, FL 08.2004 - 05.2009
Certification
Data Analytics
Affiliations
Microsoft Mesh and Github Learning
MEMBERSHIPS
Founding Member – CHIEF, Atlanta, 2022 | HR Tech Member – Mortgage Business Associates, 2022 | HR Advisory Board – The Mortgage Collaborative, 2021 – Present | Women with Vision Award Winner, 2021 and 2022 | Lessonly “Llama Leader,” Mentor – Technology Beta Tester, 2020 – Present | Bennie HR Advisory Member, 2020 – Present | LinkedIn Expert, Talent & Development, 2019 – Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certificate - Python Basics
Codecademy
01.2020 - 04.2021
Vice President
First Option Mortgage
01.2020 - Current
Director, Human Resources
Equity Prime Mortgage
01.2019 - 01.2020
Certificate -
GoLeanSix Sigma
05.2018 - 07.2018
Workday Basics -
Asha24
01.2018 - 02.2018
Director, Human Resources
Haloroc Holdings
01.2016 - 01.2018
Bachelor of Science - Web Design
Florida State University
08.2014 - 04.2015
Master of Science - Higher Education, Instructional Learning
Florida State University
06.2012 - 07.2015
Certificate - Institutional Research
Florida State University
06.2012 - 08.2013
Manager
FSU School Of Theatre
01.2010 - 01.2015
Bachelor of Arts - Commercial Music
Florida State University
08.2004 - 05.2009
Data Analytics
Change Management
Program Management
Leadership Development
Lean Methodologies
Employee Relations
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