Hilber Mondragon
Round Rock,TX
Summary
Detail-oriented Asset Protection Associate with a strong focus on compliance monitoring and loss prevention. Skilled in implementing strategies that minimize shrinkage and enhance team effectiveness.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Asset Protection Associate
Shop LC
Austin, TX
05.2024 - Current
- Conducted regular audits to ensure compliance with company policies and procedures.
- Monitored surveillance systems to identify potential theft or suspicious behavior.
- Implemented loss prevention strategies to minimize shrinkage and protect assets.
- Collaborated with law enforcement on investigations related to theft incidents.
- Trained new staff on asset protection protocols and safety procedures.
- Enhanced communication between departments to improve overall risk management processes.
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Checked CCTV for evidence of shoplifting.
- Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
- Enhanced team's knowledge on loss prevention strategies through regular training sessions, improving store's security posture.
- Advised on layout of high-value items to minimize risk of theft, leading to noticeable reduction in losses.
- Managed sensitive records, maintaining strict confidentiality and security measures.
- Monitored employee activities, confirming compliance with security regulations.
Kitchen Cook
Panda Express
Austin, TX
04.2024 - 05.2024
- Prepared and cooked menu items according to standardized recipes and safety procedures.
- Maintained cleanliness and organization of kitchen workstations to ensure efficient workflow.
- Collaborated with team members to execute high-volume orders during peak service times.
- Assisted in training new kitchen staff on food preparation techniques and safety protocols.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Cleaned and sanitized work areas, utensils and equipment.
- Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
- Trained new hires on kitchen procedures and best practices, fostering a positive team environment.
Lead Server Trainer, Kitchen Lead Trainer, Dishwas
Newk's Eatery
Austin, TX
09.2021 - 04.2024
- Trained and mentored new servers in menu knowledge and customer service standards.
- Developed training materials to enhance onboarding processes for server positions.
- Implemented best practices for efficient table service and guest interaction.
- Coordinated ongoing training sessions to refine staff skills and improve service quality.
- Streamlined communication protocols between front-of-house staff and kitchen teams.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Monitored food inventory and supplies to prevent waste.
Merchandise Stocker
Walmart
Round Rock, TX
08.2022 - 12.2022
- Organized merchandise displays to enhance product visibility and customer experience.
- Stocked shelves efficiently, ensuring accurate product placement and inventory levels.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
Restaurant Busser, Host, Kitchen Dishwasher
Chuy's
Round Rock, TX
08.2020 - 09.2022
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers with food and beverage delivery, ensuring timely service.
- Supported restaurant operations by restocking supplies during peak hours.
- Collaborated with team members to optimize table turnover rates.,
- Trained new employees on restaurant policies, procedures, and standards of service excellence to maintain consistency across the team.
- Streamlined restaurant operations with effective communication between front-of-house and kitchen staff.
Education
High School Diploma -
Success High School
Round Rock, TX05-2023
Skills
- Detail-oriented
- Team Training
- Inventory control
- Integrity and trustworthiness
- Customer support
- Compliance monitoring
- Teamwork and collaboration
- Report writing
- Critical thinking
- CCTV systems
- Multitasking Abilities
- Excellent communication
- Relationship building
- Self motivation
- Professionalism
- Continuous improvement
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Asset Protection Associate
Shop LC
05.2024 - Current
Kitchen Cook
Panda Express
04.2024 - 05.2024
Merchandise Stocker
Walmart
08.2022 - 12.2022
Lead Server Trainer, Kitchen Lead Trainer, Dishwas
Newk's Eatery
09.2021 - 04.2024
Restaurant Busser, Host, Kitchen Dishwasher
Chuy's
08.2020 - 09.2022
High School Diploma -
Success High School