Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hilcia I Garcia

Kissimmee,FL

Summary

Seeking a full/part time position that will allow me to utilize my outstanding communication skills and years of experience in customer service.

Professional with robust experience in delivering exceptional guest services in dynamic environments. Strong focus on team collaboration and adaptability, ensuring smooth operations and high guest satisfaction. Expertise in conflict resolution, communication, and multitasking, driven by passion for creating memorable experiences. Known for reliability, flexibility, and achieving results in varied situations.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Guest Service Concierge

Advent Health
01.2022 - Current
  • Enhanced guest satisfaction bt promptly addressing concerns and providing personalized solutions.
  • Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
  • Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.

Custom Windows Specialist, Sales Representative

JC PENNEY CORPORATION
11.2007 - Current
  • Responsible for providing customers with information on all products available
  • Assist customers on the selection of the products according to their needs
  • Provide complete orientation on the financing programs available
  • Receive calls through the telemarketing program and booking appointments for the measuring and installation programs
  • Place orders through the internet and navigate through to find the best products available
  • Keep product show room clean and organized
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders. Petty cash handling. Open credit line.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolved concerns with products or services to help with retention and drive sales.

Mortgage Loan Processor

Banc Plus Mortgage
06.2004 - 10.2007
  • All the steps from receive the first inbound call to taking the application up to disbursal of funds including processing and data collection or declining the application
  • Prepared file for final clear-to-close by branch management.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.

Assistant Department Manager

WALMART CORP
12.2000 - 06.2004
  • All the duties assigned to the department manager, scheduling staff, inventory, enforce sanitary rules and customer satisfaction handling all concerns and inquiries.

Education

Associate of Applied Science - Sales Associate, Loan Processing, Credit Repair

TREI Real State School
12.2019

Bachelor of Arts - Small Business Administration And Management

Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR
12.1996

Skills

  • Strong written communication
  • Strong interpersonal communication
  • Ability to remain patient
  • Strong customer engagement skills
  • Consistent commitment
  • Accountability
  • Consistently acknowledged
  • Recognized for surpassing sales targets
  • Goals, knowledge of the
  • Product development expertise
  • Client support
  • Effective time allocation
  • Data management skills
  • Skill development

Certification

HILCIA I GARCIA GOITIA CUSTOMER SERVICE/PRODUCT EXPERT /SALES CONSULTANT

  • Sales Essentials Certificate
  • Loan Processing Certification
  • Credit Repair Certification Training

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Guest Service Concierge

Advent Health
01.2022 - Current

Custom Windows Specialist, Sales Representative

JC PENNEY CORPORATION
11.2007 - Current

Mortgage Loan Processor

Banc Plus Mortgage
06.2004 - 10.2007

Assistant Department Manager

WALMART CORP
12.2000 - 06.2004

Bachelor of Arts - Small Business Administration And Management

Sistema Universitario Ana G Mendez - Universidad Del Turabo

Associate of Applied Science - Sales Associate, Loan Processing, Credit Repair

TREI Real State School

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