Hilcias Corvoisier
Orlando,FL
Summary
Personable, friendly and solution-oriented individual with over 20 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Responsible and motivated ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
13
13
years of professional experience
Work History
Contact Center Specialist
Healthfirst
Lakemary, FL
02.2011 - Current
- Responsible for answering all calls from providers regarding eligibility and benefits in a call center setting, and to satisfactorily resolve calls within expected response time standards
- Answer and resolve calls from members.
- Assisted customers with inquiries, complaints and requests via phone, email or chat.
- Provided technical support to clients in resolving their issues.
- Answered incoming customer calls promptly and professionally.
- Ensured all customer interactions were logged accurately in the system.
- Identified customer needs and provided appropriate solutions.
- Resolved customer concerns regarding products and services efficiently and effectively.
- Followed up with customers to ensure satisfaction with resolution of issue or inquiry.
- Maintained a high level of product knowledge to answer questions quickly and accurately.
- Processed orders, forms, applications and requests while complying with regulations and policies.
- Gathered feedback from customers on experiences with products or services for improvement purposes.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Member Service Representative
Healthfirst
- Collection of premium payment, handles any issues pertaining members needs.
Education
Graduated With Honors And Completed 900 Hour Medical Assistant Program - Health education-Medical
Sanford Brown
New York, NY05-2008
Skills
- Other languages
- CRM Software
- Computer literate
- presentation competency
- research expertise
- Technical Support
References
Available upon request
Languages
Spanish
Native/ Bilingual
Timeline
Contact Center Specialist
Healthfirst
02.2011 - Current
Member Service Representative
Healthfirst
Graduated With Honors And Completed 900 Hour Medical Assistant Program - Health education-Medical
Sanford Brown
Similar Profiles
Sophie XiongSophie Xiong
Care Coordinator at HealthfirstCare Coordinator at Healthfirst
Mauricio NavarroMauricio Navarro
Manager at HealthFirstManager at HealthFirst
Fiza ImamFiza Imam
Integrated Products Project Liaison at HealthfirstIntegrated Products Project Liaison at Healthfirst
Kyle CurtinKyle Curtin
Learning Delivery Specialist at HealthfirstLearning Delivery Specialist at Healthfirst
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park