Hilda Cantu
Ontario,CA
Summary
Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses, comparable property analysis and short sale and foreclosure statistics to realize the client's best possible financial return. Trustworthy and compassionate entry-level public service professional. Dedicated and quick to learn and works well in stressful situations. Looking to meld a great education with the experience of working for an organization committed to serving people.
Overview
27
27
years of professional experience
Work History
Staffing Solutions
Amazon Prime Products
11.2024 - Current
- Enhanced client satisfaction by delivering personalized staffing solutions for various industries.
- Managed an extensive portfolio of clients across multiple sectors, delivering customized staffing solutions as needed.
- Spearheaded volunteer recruitment and training programs, optimizing staffing solutions for community-driven events.
- Kept abreast of market trends, enabling informed decision-making when advising clients on appropriate staffing solutions.
Real Estate Broker Associate
Century 21 Town & Country
12.2002 - Current
- Informed home buyer of the sales, construction and warranty processes.
- Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
- Communicated between buyers and sellers about property transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Assisted clients in financial planning for purchase.
- Advertised client properties on websites, through social media and in real estate guides.
- Negotiated final sales prices with home sellers.
- Developed and maintained a list of properties suited to different needs and budgets.
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
- Worked closely with clients to get the appropriate loans, inspections and credit reports.
- Greeted new clients and registered them.
- Delivered positive, effective sales presentations.
- Used NTREIS and other realtor databases to find properties for clients.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Accompanied buyers and sellers to their home inspections and appraisals.
- Continually stayed up-to-date on mortgage rates and related real estate news.
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
- Guided clients from beginning to end of the home buying process in choosing the right property.
Passenger Service Agent
Unifi/Avelo Airlines
06.2023 - 03.2025
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Eligibility Worker
TAD Rancho Cucamonga
03.2014 - 05.2015
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Managed the processing of all benefits applications, including those for financial assistance and food stamps.
- Inputted all gathered information and researched data on applicants into the computer system using C4 software.
- Scheduled appointments with applicants to gather information and explain the process to obtain benefits.
- Processing SAR 7s.
Passenger Service Agent
Aeromexico/ATS
01.2010 - 03.2013
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Real Estate Agent
Remax
01.2000 - 12.2002
- Negotiated contracts on behalf of clients.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand their property needs and preferences.
Real Estate Agent
Central Realty
03.1998 - 12.1999
- Guided clients from beginning to end of the home buying process in choosing the right property.
- Communicated between buyers and sellers about property transactions.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
Education
High School Diploma -
Eisenhower Senior High School
Rialto, CA01.1991
No Degree - Real Estate Broker Licence
Department of Real Estate
Los Angeles, CA05-2004
Skills
- Customer-focused service
- Market data input and organization
- Licensed notary professional
- Strong interpersonal skills
- Service-oriented approach
- Effective multitasking abilities
- Effectively manages stress
- Experienced with advanced Excel data analysis tools
- Proficient in typing at 65 WPM
- Ensures data confidentiality
- Database administration
- Experienced with Outlook and Excel applications
- Bilingual in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Staffing Solutions
Amazon Prime Products
11.2024 - Current
Passenger Service Agent
Unifi/Avelo Airlines
06.2023 - 03.2025
Eligibility Worker
TAD Rancho Cucamonga
03.2014 - 05.2015
Passenger Service Agent
Aeromexico/ATS
01.2010 - 03.2013
Real Estate Broker Associate
Century 21 Town & Country
12.2002 - Current
Real Estate Agent
Remax
01.2000 - 12.2002
Real Estate Agent
Central Realty
03.1998 - 12.1999
High School Diploma -
Eisenhower Senior High School
No Degree - Real Estate Broker Licence
Department of Real Estate
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