Hilda Cruz
Amarillo,TX
Summary
Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Chief Operating Officer
Amarillo Medical Specialists, LLP
05.2019 - 10.2023
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Led operational oversight and budgetary supervision for 19 locations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
Practice Administrator
Family Medicine Center Of Canyon
04.2018 - 05.2019
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Supervised team of 40 plus office personnel.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Consulted with healthcare professionals on business decisions.
Human Resources Administrator
Panhandle OBGYN
08.2016 - 06.2017
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Prepared new hire letters, employee contracts, and corporate policies.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Oversaw hiring, staffing, and labor law compliance.
- Answered employee inquiries regarding health benefits and 401k options.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Coordinated technical training and personal development classes for staff members.
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
Medical Practice Administrator
Enterprise Medical Management, LTD
09.2002 - 05.2016
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Supervised team of 27 office personnel.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
No Degree - Medical Coding
American Academy of Professional Coders
Dallas, TX11.2020
Bachelor of Science - Business Administration
West Texas A&M University
Canyon, TX05.2015
Associate of Science - Business Administration
Amarillo College
Amarillo, TX12.2007
High School Diploma -
Caprock High School
Amarillo, TX05.1999
Skills
- Business Administration
- Contract Negotiation
- Financial Management
- Executive Leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
Chief Operating Officer
Amarillo Medical Specialists, LLP
05.2019 - 10.2023
Practice Administrator
Family Medicine Center Of Canyon
04.2018 - 05.2019
Human Resources Administrator
Panhandle OBGYN
08.2016 - 06.2017
Medical Practice Administrator
Enterprise Medical Management, LTD
09.2002 - 05.2016
No Degree - Medical Coding
American Academy of Professional Coders
Bachelor of Science - Business Administration
West Texas A&M University
Associate of Science - Business Administration
Amarillo College
High School Diploma -
Caprock High School
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