HILDA DAMARIS RIVAS
Bradenton
Summary
Caring and detail‑oriented professional with experience in patient care and scheduling. Skilled at improving experiences and keeping things organized, while looking for new opportunities to use these abilities and grow in different kinds of jobs.
Overview
1
1
year of professional experience
Work History
CARE FACILITATOR
Dedicated Senior Medical Center
08.2024 - 06.2025
- Facilitated communication between patients, families, and healthcare providers to ensure quality care.
- Distributed patient education materials related to health maintenance and hospitalization prevention.
- Coordinated with insurance companies to verify coverage and obtain pre-authorizations.
- Facilitated appointment reminders via phone calls, emails, or text messages to reduce no-shows.
- Managed front desk operations, including greeting visitors and answering multi-line phone systems.
- Organized transportation services for patients requiring assistance getting to or from the facility.
- Handled emergency situations calmly, ensuring appropriate measures were taken swiftly.
- Translated to Spanish speaking patients that needed assistance.
Education
HIGH SCHOOL DIPLOMA -
Mantee High School
Bradenton, FL05.2024
Skills
- Public speaking
- Team building
- Multitasking
- Organized and detail oriented
- Verbal and written communication
- Customer relationship management
- Appointment scheduling
- Teamwork and collaboration
- Patient registration
- Problem-solving abilities
- Medical insurance
- Schedule coordination
- Time management
- Communicating to patients and families
- Insurance verifying
- Multi-line telephone systems
- Bilingual
LANGUAGES
Spanish, Fluent
Timeline
CARE FACILITATOR
Dedicated Senior Medical Center
08.2024 - 06.2025
HIGH SCHOOL DIPLOMA -
Mantee High School