Hilda De Aza
Associate In Arts
Dominican Republic,Santo Domingo Este
Summary
Dynamic Administrative Assistant with proven expertise in office administration and data entry, honed at Human Resources Administration FIA. Excelled in maintaining confidentiality, enhancing customer relationships, and supporting executive tasks. Demonstrated computer proficiency and exceptional administrative support, contributing to increased operational efficiency. Achieved a notable improvement in team productivity through effective communication management.
Overview
32
32
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Administrative Assistant
Human Resources Administration FIA
New York, New York
11.1990 - 11.2021
- Answered more than 50 phone calls per day on a multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Answered more than 40 emails on a daily basis.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Customer Service Cashier
Gaseteria Oil Corp
New Jersey, NJ
07.1989 - 10.1990
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed more than 100 cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Education
Associate of Arts -
Hostos Community College
Bronx, NY 02.1984 - 06.1990
Skills
Office administration
Accomplishments
- Oversaw [description] project, resulting in [improvement].
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Focus or report].
Certification
[Area of certification], [Company Name] - [Timeframe]
Timeline
Administrative Assistant
Human Resources Administration FIA
11.1990 - 11.2021
[Area of certification], [Company Name] - [Timeframe]
11-1990
Customer Service Cashier
Gaseteria Oil Corp
07.1989 - 10.1990
Associate of Arts -
Hostos Community College
02.1984 - 06.1990
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