Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

HILDA ESCOBAR

Fontana,CA

Summary

Experienced customer service professional bringing 14 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about regulations and standards.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Logistics Coordinator

C. R. England
09.2020 - Current
  • The first thing when I get to work I check my emails and respond back to any questions customers would have
  • Check on the status of the drivers that were currently on a load
  • Update and send emails with updates of the loads
  • Reconfirm the drivers 1 hour prior of their assigned loads
  • If driver assigned to a load doesn't answer or can't complete load I would cover with another available driver
  • Make sure drivers are good for pickup and delivery appointments
  • Advise customer of any issues that would arise during load or before load
  • Scan and index POD's or BOL's
  • Give driver proper documentation of load
  • Answer multiple phones lines and transfer to proper department Use outlook for emails
  • Update spreadsheets on excel for updates
  • Track trailers on Fleet Locate and use People Net to track the trucks
  • Call roadside service in case of a breakdown or flat
  • Give drivers T Checks for fuel, roadside service, lumpers, etc
  • Advise the company mechanics of any issues with the trucks or the trailers.
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Keep track of the BIT/DOT and any other inspections that trucks and trailers would need to be up to date
  • Keep track of the drivers profiles make sure their DOT physical are up to date and any other related documentation drivers need to complete
  • Send drivers to complete their monthly random test

Dispatcher

Blackrock Logistics
08.2016 - 08.2020
  • The first thing when I get to work I check my emails and respond back to any questions customers would have
  • Check on the status of the drivers that were currently on a load
  • Update and send emails with updates of the loads
  • Reconfirm the drivers 1 hour prior of their assigned loads
  • If driver assigned to a load doesn't answer or can't complete load I would cover with another available driver
  • Make sure drivers are good for pickup and delivery appointments
  • Advise customer of any issues that would arise during load or before load
  • Scan and index POD's or BOL's
  • Give driver proper documentation of load
  • Answer multiple phones lines and transfer to proper department Use outlook for emails
  • Update spreadsheets on excel for updates
  • Track trailers on Fleet Locate and use People Net to track the trucks
  • Call roadside service in case of a breakdown or flat
  • Give drivers T Checks for fuel, roadside service, lumpers, etc
  • Advise the company mechanics of any issues with the trucks or the trailers.

Dispatcher

Team Campbell Logistics
03.2015 - 05.2016
  • The first thing when I get to work I check my emails and respond back to any questions customers would have
  • Check on the status of the drivers that were currently on a load
  • Update truck mate and send emails with updates of the loads
  • Reconfirm the drivers 1 hour prior of their assigned loads
  • If driver assigned to a load doesn't answer or can't complete load I would cover with another available driver
  • Make sure drivers are good for pickup and delivery appointments
  • Advise customer of any issues that would arise during load or before load
  • Scan and index POD's or BOL's
  • Give driver proper documentation of load
  • Answer multiple phones lines and transfer to proper department
  • Use outlook for emails
  • Update spreadsheets on excel for updates
  • Track trailers on Fleet Locate and use People Net to track the trucks
  • Call roadside service in case of a breakdown or flat
  • Give drivers T Checks for fuel, roadside service, lumpers, etc
  • Advise the company mechanics of any issues with the trucks or the trailers.

Dispatcher

Best 1 Trucking
08.2014 - 03.2015
  • Communicate with drivers as with brokers
  • Assist the brokers with any questions they had about the locations of the trucks
  • Make sure the load is picked up on time and delivers on time
  • Keep in contact with brokers with any problems that the drivers have over the road
  • Assist drivers with any questions they have while under a load
  • Answered an average of 100 calls per day addressing brokers inquires, solving problems and providing new updates
  • Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems
  • Scheduled weekly pickups and deliveries with brokers.

Dispatcher

Skyway inc
08.2011 - 04.2014
  • Update Mclean or PCS open drivers fuel card on TCH for fuel, cash advances, tolls, lumpers or repairs
  • Route the trucks from pickups to delivery
  • Communicate with drivers as with brokers
  • Assist the brokers with any questions they had about the locations of the trucks
  • Make sure the load is picked up on time and delivers on time
  • Keep in contact with brokers with any problems that the drivers have over the road
  • Assist drivers with any questions they have while under a load
  • Answered an average of 100 calls per day addressing brokers inquires, solving problems and providing new updates
  • Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems
  • Scheduled weekly pickups and deliveries with brokers
  • Directed calls to appropriate individuals and departments
  • Booking available trucks, outbound and inbound.

Dispatcher

Echo express
05.2008 - 07.2010
  • Answered and average of 20 calls per day by addressing customer inquires, solving problems and providing new updates
  • Handled daily paperwork and cooperated with the accounting departments on invoicing and shipping problems
  • Scheduled weekly pickups and deliveries with brokers
  • Served as the main liaison between drivers, management and brokers
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Processed 15 daily invoices and billed renewed invoices to clients.

Education

Business Management

Chaffey College
Rancho Cucamonga, CA

High school or equivalent -

Hesperia High School
01.2008

Skills

  • Call Center
  • Customer Service
  • Dispatch
  • Logistics
  • Trucking
  • Bilingual
  • Tractor-Trailer
  • Freight Experience
  • Shipping & Receiving
  • Basic math
  • Spanish
  • English
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Driver Scheduling
  • Problem-Solving
  • Shipment Tracking
  • Load Planning Support
  • Spreadsheet Tracking

Certification

Driver's License, 01/01/23, 11/01/27

Personal Information

Title: Dispatcher

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Logistics Coordinator

C. R. England
09.2020 - Current

Dispatcher

Blackrock Logistics
08.2016 - 08.2020

Dispatcher

Team Campbell Logistics
03.2015 - 05.2016

Dispatcher

Best 1 Trucking
08.2014 - 03.2015

Dispatcher

Skyway inc
08.2011 - 04.2014

Dispatcher

Echo express
05.2008 - 07.2010

Business Management

Chaffey College

High school or equivalent -

Hesperia High School

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HILDA ESCOBAR