Hilda Gonzalez
Houston,TX
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
20
20
years of professional experience
Work History
General Manager
TitleMax
07.2015 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Operations Manager
M2 Milan Bridal
08.2009 - 05.2014
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
General Manager
Alfred Angelo Bridal
03.2007 - 08.2009
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Attended Annual management meeting to learn new effective communication techniques; handling objections; building rapport with clients; Highlighting product/service benefits; creating urgency and closing deals
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs and constraints associated with event planning/management activities.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Purchased new products and oversaw inventory stocking and availability.
Sales Floor Manager
JCPenney
02.2005 - 03.2007
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers
- Recruited, hired and trained team of 10 salespeople.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Set sales goals and tracked progress.
- Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
- Increased sales revenue by implementing effective floor management strategies and motivating team members.
- Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
United High School
Laredo, TXBachelor of Science - Nursing
Houston Community College
Houston, TXSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Goal setting
- P&L management
- Customer retention
- Account management
- Training and development
Languages
Spanish
Full Professional
Timeline
General Manager
TitleMax
07.2015 - Current
Operations Manager
M2 Milan Bridal
08.2009 - 05.2014
General Manager
Alfred Angelo Bridal
03.2007 - 08.2009
Sales Floor Manager
JCPenney
02.2005 - 03.2007
High School Diploma -
United High School
Bachelor of Science - Nursing
Houston Community College
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