Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hilda Hernandez

The Bronx,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Technician

MTA Metro-North Railroad
New York, NY
09.2021 - Current
  • Replaced defective components or parts as needed.
  • Followed safety practices to safeguard against injury and damage to property.
  • Performed revenue-related functions.
  • Prepared bank deposit

Ticket Seller/Ambassador

MTA Metro-North Railroad
The Bronx, NY
02.2003 - 09.2021
  • Sell Metro-North Railroad tickets.
  • Greeted customers, answered questions and provided assistance with ticket purchases.
  • Processed payments for tickets using cash, credit cards or other forms of payment.
  • Turned in all accounting work and remittances in a neat and accurate manner.
  • Prepared bank deposits, change order for TVM, armor car pickup.

Toll Collector

MTA Bridges and Tunnels
New York, NY
10.1999 - 09.2004
  • Responsible for collecting tolls from drivers and providing customer service.
  • Keeping accurate records of transactions.
  • Balancing the cash drawer at the end of the shift and preparing cash deposits.
  • Completing reports, writing operational reports of unusual occurrences that reflect toll lane activity.

Education

James Madison High School
Brooklyn, NY

Skills

  • Operations Monitoring
  • Equipment Maintenance
  • Customer Service
  • Component Replacement
  • Maintenance and repairs
  • Attention to Detail

Languages

Spanish
Native/ Bilingual

Timeline

Technician

MTA Metro-North Railroad
09.2021 - Current

Ticket Seller/Ambassador

MTA Metro-North Railroad
02.2003 - 09.2021

Toll Collector

MTA Bridges and Tunnels
10.1999 - 09.2004

James Madison High School

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Hilda Hernandez