Hilda Hernandez
Twin Falls,ID
Summary
Diligent Legal Aid with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
23
23
years of professional experience
Work History
Sales Associate
Walmart
- Flint Green house, Hagerman, ID planting, shipping, receiving
- Self-Employed had my own cleaning business, customer service
- Chobani Yogurt Company environmental technician, sanitation in fruit room, sanitation in the warehouse, packing, KDB room, trained new employees in sanitation
- Beta Seed inspected plants, kept plants healthy, water and feed, planted carrots
- Hagerman Elementary School, PSR, working with challenged students
- Wal-Mart freight, cashier, customer service, zoning clothing, inspecting the areas that are clean and do a safety sweep
- Hagerman Cafeteria, food service, including food prep, dish washing, customer service
Target Team Member
Target
10.2017 - Current
- Sales floor cashier
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Developed strong cooperative relationships with coworkers and managers.
Teacher Substitute
Head Start Program
02.2003 - 04.2003
- Implemented age-appropriate educational activities to support children's learning and development.
- Assisted lead teachers in classroom management and daily lesson preparations.
- Adapted instructional materials to meet diverse student needs and learning styles.
- Monitored student progress, providing feedback and encouragement to enhance engagement.
- Engaged families in children's education through communication and participation initiatives.
Education
GED - Lock out Tag out Training
College of Southern Idaho
Twin Falls, ID01.2004
Skills
- Inventory Control
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Native or Bilingual
Spanish
Interests
- Youth Development Programs
- Fundraising Events
- Participating in fundraising events to support local charities, schools, or community projects
Additional Information
- Janitorial
- Bilingual-fluent in both English and Spanish, both written and spoken
- Customer Service
- Money handling
Timeline
Target Team Member
Target
10.2017 - Current
Teacher Substitute
Head Start Program
02.2003 - 04.2003
Sales Associate
Walmart
GED - Lock out Tag out Training
College of Southern Idaho