HILDA HORNSBY

• Leading Nike’s Immigration Program for the Americas region
• Subject matter expert on the life-cycle processes and protocols within Nike’s Global Mobility and Immigration programs
• Project planning and execution
• Delivering several business-critical initiatives and playing a pivotal role in the People Solutions program transformation effort at Nike
• Consulting on company-wide reorganization involving business process transformation
• Designing program priorities and creating strategic road maps for task execution
• Continuously leveraging business and immigration process and policy knowledge to monitor trends, forecast, manage international transfer processes, and provide guidance, support, and counsel to the business managers and collaborating business groups
• Designing educational content and conducting compliance education within several business groups and stakeholders
• Managing the day-to-day performance of immigration onsite suppliers
• Communicating/providing updates to Leadership on regulatory changes and updates
• Managing Government agency inquiries, audits, and inspections for FTEs and ETWs
• Managing service escalations
• Establishing strategic partnerships and program/project teams within People’s Solutions
• Managing the billing and invoicing process as well as providing support with finance inquiries
• Managing existing supplier contracts and renewals
• Conducting immigration assessments and pre-assessments for planned talent moves across all organizations and functions
• Engaging with SMEs on complex assignment arrangements
• Conducting periodic mobility planning report reviews with Mobility Consultants
• Communicating to business leaders/functions across all organizations on the impact analysis of internal business changes and government regulatory changes
• Conducting impact analysis to proposed changes to foreign workers' job profiles/roles and positions
• Design and manage a tracking tool/ process to retrieve, track, and provide stakeholder-related documents for immigration processes in alignment with global mobility and immigration mission, Nike deployment strategy, and government guidelines
• Coordinating quarterly/bi-annual mobility business reviews
• Driving process improvement initiatives to optimize the user experience and business understanding of the solution
• Immigration consulting – designing and communicating case filing strategy to all stakeholders across different organizations
• Automating several immigration tasks to optimize operations efficiency and improve the employee experience.

Program and Process Improvement - Driving and Promoting Operations Excellence

• Key participant in the review and revamp of Nike’s global HR Modernization Strategy and Ops Model
• Created, designed, and updated program reporting systems and analytics aimed at retrieving/gathering relevant mobility data and trends, as well as capturing program activities and impact on the business
• Reviewed and designed global Immigration work inventory and SLAs for external immigration vendors
• Identified strategic processes and designed automated process alignment with several immigration tasks
• Designed content and conducted compliance education within several business groups and stakeholders
• Identified gaps and program risks
• Provided corrective course analysis for the identified gaps and risks
• Developed functional immigration tools and resources
• Reviewed and designed immigration program policy and established enhancements
• Conducted impact analysis of foreign workers going through the companywide reorg
• Transformed tools, processes, and integrations between several systems
• Redesigned billing and invoicing review process
• Oversaw Immigration and Global Mobility teams' setup and alignment
• Established process optimization

Vendor Relationship Management:

• Managed contractual agreements with external partners/vendors
• Authorized contract documents that included statements of work and service-level exhibits
• Managed escalations of vendor queries
• Conducted performance reviews to evaluate services and partner/vendor performances
• Ensured that enterprise-wide needs for due diligence, risk assessment, and continuing partner/vendor monitoring were accomplished
• Promoted continuous process enhancement to support increasing operational efficiency in business partner processes
• Conducted bi-annual review.

Global Mobility and Immigration Compliance:

• Subject matter expert on the life-cycle processes and protocols regarding a variety of visa types/classes for various countries
• Continuously leveraged business and immigration process and policy knowledge as well as my professional experience derived from working with several embassies /consulates and managing several visa application centers to manage international transfer processes and provide guidance, support, and counsel to employees regarding visa application processes for several non-US and US visa classes/categories (B1/B2, H-1B, L1A/B, J, O and TN) application processes
• Made strategic evaluations and plans for regulatory changes that impacted mobility programs and employee immigration status
• Served as the primary point of contact, provided global relocation support to ensure that highest levels of service, efficiency and compliance are delivered to respective / prospective employees and HR business partners during the life cycle of the relocation process
• Reviewed and responded to queries and incoming requests from international transfers/ employees/candidates and foreign nationals

Business Corporate Immigration:

• Maintained an understanding of the IT business, markets, and service offerings within the assigned population and across Capgemini/Sogeti USA, including the relevant skills and experience of Sogeti/Capgemini employees within the assigned population, thereby serving as a strategic advisor to all stakeholders across all organizations and overseeing Sogeti’s U.S immigration program
• Day-to-day consultation and delivery of problem-solving business solutions to Management, internal (HR Managers) /external business partners (Clients/Client partners) on immigration policies, requirements, and strategies, and offering guidance on potential immigration risks and compliance for mobility programs associated with respective projects and cases
• Provided and delivered support to HR Managers, internal business partners, and employees on a variety of projects, maintaining H-1B status, initiating H-1B CAP/ transfer cases/petitions, initiating and maintaining TNs and Blanket L program L-1A/B transfer cases
• Managed all Employment-Based Immigration cases (EB-1, PERM; EB-2 and EB-3 and Adjustment of Status (AOS) petitions)
• Liaised with outside immigration counsel in preparing appropriate immigration cases that cover F-1/STEM OPT, H1B, L-1A/B, O, TN, PERM, Employment-Based Immigration cases/AOS Applications, etc
• Addressed and ensured timely response to all Request for Evidence (RFE)
• Designed and enhanced global immigration policies and practices for Sogeti USA
• Addressed all unannounced site visit/inspection queries from USCIS and DHS
• Monitored, preempted/forecasted immigration issues and effectively communicated solutions to the business in collaboration with Capgemini America Inc Immigration Team and outside immigration counsel
• Maintained an understanding of current processes, U.S Immigration policies, and regulations; consistently worked with Leadership/Management and corporate HR to review and understand the impact of immigration changes and develop associated processes or filing strategies as needed
• Managed relationships with outside immigration vendors in relation to program execution and operations
• Partnered with Recruiters, HR Managers, and the Talent Acquisition team in evaluating the candidate selection pool; provided guidance and counseling on candidate assessment and evaluation as it relates to global mobility and immigration to help weed out candidates who do not have strong profiles to support work visa petitions
• Partnered with Recruiters, HR managers, and the talent acquisition team in reviewing, evaluating, and communicating hiring policies and processes that involve work sponsorships of various kinds
• Reviewed, reconciled, and approved bills/invoices from outside immigration counsel (Berry Appleman & Leiden and Ogletree Deakins)
• Organized training on various mobility and immigration matters/subjects

Data/Record Collection and Management:

• Created, designed, and updated program reporting systems and analytics aimed at retrieving/gathering relevant mobility data and trends, as well as capturing program activities and impact on the business
• Developed tracking mechanisms, tools, and other dashboards that measure the overall health of programs, as well as designed tools to improve internal tracking systems that monitor immigration case status and reorg for foreign workers within the organization
• Created and updated reports and maintained Public Access Files (PAF)
• Maintained centralized immigration files and internal reports to ensure all records were kept up to date and the HR community was aware of their non-immigrant population and what is necessary to maintain their compliant immigration status.

Managed the USA, South Africa & Canada Visa Application Centers.

Operations:

• Coordinated the day-to-day operations of the Visa Application Centers; ensured process adherence, continuous improvement, profitability, and consumer loyalty/customer satisfaction.

• Managed correspondence and client relationships; developed a culture focused on client satisfaction. Consistently scored 5/5 on client score rating for outstanding performance and relationship management.

• Represented clients internally as well as externally and coordinated with other functions to implement client systems, complete projects, and address ongoing service needs.

• Delivered contractual results and growth for clients around the forecast, metrics, staffing and operations, customer service, and developing and implementing service standards.

• Directed over 23% growth of existing client relationships, expanding contracts and new services in the form of Value-Added Services.

• Developed, prepared, and analyzed several operational reports: metrics management, forecasting reports, VOC, Client scorecard, and Employee attendance adherence.

• Enhanced contact center operations efficiency and TAT; reviewed complaints and ensured corrective actions were promptly taken to address customer service queries as well as promote overall customer satisfaction.

• Evaluated, mentored, and managed a multi-functional 16 to 36-person team; this included field and support staff.

• Decreased payroll by over 24% from 2011 – 2015; this was achieved by my initiative to revamp the recruitment and job evaluation process.

• Worked closely with business managers/leaders and the finance team to maintain budget numbers and find ways to be more financially efficient, thereby exceeding my department’s EBIT goal/target for three (3) consecutive years.

• Worked with the administrative team to direct and evaluate vendor operations, as well as monitored and enforced procedures, contractual agreements, and quality assurance measures.

HR & Immigration/Global Mobility:

• Managed the full relocation cycle of relocating employees, including expatriates. Provided day-to-day support in the delivery of expatriate processes & policies; processed documents for non-immigrant visa applications, permanent residency, sponsorship, and travel documentation renewals, as well as other tasks needed to support immigration programs in coordination with legal and Corporate HR.

• Led various aspects of the global mobility program through planning, design, communication, execution, assessment, and operational optimization.

• Monitored the status of pending immigration petitions; analyzed complex immigration matters and effectively communicated solutions to internal HR partners, Expatriates, and their families.

• Managed key relationships with vendors such as tax advisors (Deloitte), Legal teams/immigration attorneys, relocation providers, and external immigration teams; ensured compliance with all Service Level Agreements / Standards (SLAs). Also, conducted periodic performance reviews.

• Screened applicants; managed the recruitment and hiring process. Conducted and analyzed exit interviews; recommended necessary changes. Also, managed new hire periodic competency screening.

• Trained and mentored newly recruited employees in various areas, including Professional etiquette, Customer relationship management, and Operational procedures.

• Conducted performance reviews, made recommendations, and implemented pay structure revisions.

Compliance:

• Ensured compliance with all processes and met defined Service Level Agreements (SLAs).

• Maintained administration guidelines and SOP by planning, redesigning, updating, and recommending operational strategies and procedures.

ISO auditing:

• Audited the United Kingdom, Belgium, Australia, and Italy Visa Application Centers in Abuja; prepared ISO audit reports. Conducted ISO 9001:2008 training for all office managers.