Hilda Huertas
Brandon,FL
Summary
Creative problem solver with proven leadership abilities and a passion for serving customers. Skilled at de-escalating situations and exceeding expectations. Expert in increasing productivity while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
20
20
years of professional experience
Work History
Area Manager & Director of 1st Impressions
Bottom Zupp Inc.
03.2018 - 04.2024
- Developed and enhanced strong relationships with clients through efficient account management, timely follow-ups, and prompt resolution of issues.
- Reviewed, amended, and executed contracts.
- Scheduled and conducted site visits to negotiate bids and obtain project approvals.
- Managed daily operations for optimal performance and timely completion of projects.
- Invoiced, collected and provided Lien Releases.
- Drafted Notice to Owners, Lien Waivers, Liability Waivers and other documents as needed.
- Calculated production expenses and profits.
- Improved operational procedures through collaboration with sales, marketing and production teams and developed strategies improving customer and employee satisfaction.
- Conducted interviews, recruited and trained new hires.
- Conducted regular performance evaluations to motivate, identify areas for improvement and determine pay increases.
Account Services Representative
Ford Motor Credit
02.2004 - 11.2016
- Developed tailored solutions for internal and external clients based on their unique business needs.
- Drafted contracts, invoices, Lien Releases, Letters of Intent, amendments, and other documents in accordance to customer and/or management needs.
- Resolved customer issues by collaborating with dealers, Department of Motor Vehicles and internal departments.
- Maintained comprehensive knowledge of products and services serving as a resource for both customers, dealers and colleagues.
- Forecasted or identified discrepancies and collaborated with Department Managers for resolution.
- Proposed and managed departmental procedures, programs, and incentives to improve internal and external customer satisfaction.
- Identified the root cause of customer delinquency and provided long term solutions.
- Negotiated the collection of extremely delinquent accounts to bring the accounts current and minimize company losses.
- Developed strong relationships with vendors while maintaining monthly budgets.
Education
Business Administration And Management
Hillsborough Community College
Tampa, FLInterior Design
Virginia Marti College of Art And Design
Lakewood, OHSkills
- Relationship building and management
- Training and coaching
- Leadership skills
- Sales and Negotiation
- Customer Service
- Conflict Management
- Contract Administration
- Policies and Procedures
- Operations Improvements
- Bilingual (Spanish/English)
Accomplishments
- Successfully assumed the role as Area Manager while maintaining the original position as Director of 1st Impressions for Bottom Zupp.
- Implemented additional means of customer communication to decrease costly service errors while increasing customer satisfaction for Bottom Zupp.
- At Ford Motor Credit, received 4 Commitment to Excellence Awards and 6 Top Performer Awards.
- As President of the Ford Hispanic Network, received the 1st Corporate Global Award.
Timeline
Area Manager & Director of 1st Impressions
Bottom Zupp Inc.
03.2018 - 04.2024
Account Services Representative
Ford Motor Credit
02.2004 - 11.2016
Business Administration And Management
Hillsborough Community College
Interior Design
Virginia Marti College of Art And Design
Similar Profiles
Christine AyalaChristine Ayala
TIME & EXPENSE PROCESSOR at Bristol Myers Squibb – Formerly <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Mirati</span> Therapeutics – Contractor with <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Vaco</span> LLC / Talent Solutions FirmTIME & EXPENSE PROCESSOR at Bristol Myers Squibb – Formerly <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Mirati</span> Therapeutics – Contractor with <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Vaco</span> LLC / Talent Solutions Firm
Karolina CieplińskaKarolina Cieplińska
Waitress/Barista at ZUPP CafeWaitress/Barista at ZUPP Cafe
Nadine PolettiNadine Poletti
Waitress - Full Time at Restaurant Zupp & Trattoria Delle ErbeWaitress - Full Time at Restaurant Zupp & Trattoria Delle Erbe