HILDA JAIMES
AUSTIN,TX
Summary
I have over 19 years' experience in customer service, records management, and administrative and payroll management. Focused Payroll Clerk with 7 years of experience maintaining payroll information with confidentiality and accuracy. Exceptionally-skilled in records-keeping, commissions calculations and balancing payroll.7
Overview
10
10
years of professional experience
Work History
Payroll Specialist
Austin Independent School District
Austin, TX
08.2021 - Current
- Supported payrolls, driving timely and accurate payment of employee wages.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Managed payroll and time and attendance systems.
- Responded to employee inquiries regarding payroll and timekeeping.
- Solved complex problems related to payroll processing quickly and efficiently.
- Processed payroll for over 1000 employees semi monthly, ensuring accuracy of pay and deductions.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Assisted with auditing processes related to payroll.
- Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
- Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Processed new employee paperwork and entered information into payroll system.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
Customer Service Specialist
11.2017 - Current
- Screen and direct telephone calls and visitors
- Process mail, prepare memos, letters, forms, reports for supervisor, teachers, or other staff members
- Copy or laminate materials, maintain files for correspondence, reports, reference material
- Schedule meetings and appointments, book conference rooms and order refreshments
- Prepare agenda and minutes
- Prepare purchase order for travel arrangements for staff attending conferences or out of town events
- Perform specialized duties of the office and assist with organizing special events such as student graduations and other district events.
Payroll Clerk
Professional Janitorial Services
Austin, TX
12.2013 - 10.2017
- Reviewed timesheets, work charts, wage computation, and other information to detect and reconciled payroll discrepancies
- Processed paperwork for new employees and enter employee information into the payroll system
- Verified attendance, hours worked, and pay adjustments, and post information onto designated records
- Computed wages and deductions, and enter data into computers
- Recorded employee information, such as exemptions, transfers, and resignations to maintain and update payroll records
- Processed and issued employee paychecks and statements of earnings and deductions
- Kept track of employee leave time, such as vacation, sick, and personal
- Processed adjustments for employee payroll
- Conducted employment verifications
- Familiar with processing child support court orders.
Education
GED -
Capital Idea
Austin, TX01-2001
Some College (No Degree) -
Austin Community College
Austin, TXSkills
- Strong worth ethic
- Punctual
- Highly motivated to succeed
- Great multi-tasker
- Experience assisting the public with their personal needs
- Excellent communication both written and verbal in Spanish and English
- Knowledgeable in Microsoft Office
- Experience answering a multi-phone line
- Experience with processing payroll checks
- Experience with processing 1-9 verification and W4 for new employees
- Experience using the Raptor system
- Public comment line operator
- New Employee Processing
Accomplishments
- 2 Rave Awards
- Letter of Recommendations from previous employers
Timeline
Payroll Specialist
Austin Independent School District
08.2021 - Current
Customer Service Specialist
11.2017 - Current
Payroll Clerk
Professional Janitorial Services
12.2013 - 10.2017
GED -
Capital Idea
Some College (No Degree) -
Austin Community College
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