Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hilda Jones

Lansing,MI

Summary

Proficient in identifying defects through test program planning, implementation and documentation. Expert in improving productivity through superior collaboration and communication skills. Practical Quality Assurance Supervisor applies technical skills and leadership to team-oriented work environments. Offering expertise in industry quality assurance metrics developed many years of experience in testing and improving usability of products. Methodical Quality Assurance Supervisor proven to provide developers with meaningful insights into product functionality. Offering many years of experience in motivating personnel and promoting productivity. Competent in reading and interpreting technical specifications and data. Driven professional offering several years of experience in quality assurance, shipping, receiving and inventory management. Highly skilled at optimizing production workflows, leading teams toward achievement of benchmarks and maintaining qa standards. Skilled at utilizing heavy equipment. Competent quality assurance specialist with several years of experience in oversight of product excellence. Proven record of quality leadership in all facets of production, team performance and fulfillment or delivery. Strategic in planning, implementing and improving processes and standards which generate opportunities for sustainable company growth. Accurate quality assurance specialist with several years of experience in the field qa. Sound decision-making and performance analysis talents. Collaborates with groups or work independently with minimal supervision. Proficient in various software packages. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Quality Assurance Supervisor

Peckham Industries
Lansing, MI
07.2009 - 07.2024
  • Collaborated with other departments to resolve issues related to product quality.
  • Assisted in developing test plans, protocols, checklists, and acceptance criteria.
  • Participated in internal and external audits as needed.
  • Provided guidance to staff on best practices in quality assurance methods.
  • Analyzed data from Quality Control tests to identify areas of improvement.
  • Conducted regular audits to ensure compliance with quality standards.
  • Researched new technologies for improving product quality.
  • Monitored production processes for efficiency and accuracy.
  • Adhered to safety regulations during inspections.
  • Maintained accurate records of all inspection activities performed.
  • Developed and implemented Quality Assurance policies, procedures, and standards.
  • Trained personnel in the use of testing equipment and techniques.
  • Identified process improvements which could reduce costs or improve customer satisfaction.
  • Performed root cause analysis investigations into non-conforming products or processes.
  • Created reports on quality assurance results and presented them to management teams.
  • Ensured that corrective actions were taken when necessary.
  • Supervised a team of Quality Control Inspectors and Technicians.
  • Supervised onboarding and training of new personnel to maximize capacities of quality assurance team.
  • Enforced adherence to quality assurance procedures by reviewing subordinate's testing reports and following up on deviations.
  • Met with development team to interpret data and analysis provided in reports.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Consulted with management and personnel to educate on QA standards.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Collaborated with the product development team to establish quality criteria for new products.
  • Prepared and presented detailed reports on quality metrics, trends, and improvement initiatives to management.
  • Prepared reports to communicate results of quality inspection activities to management.
  • Collaborated with stakeholders to identify, investigate, and verify complex records and potential risk issues.
  • Utilized root cause analysis techniques to identify and rectify quality-related problems.
  • Supported continuous improvement initiatives by analyzing performance data and recommending process enhancements.
  • Facilitated training sessions for staff on quality assurance procedures and policies.
  • Maintained accurate records of quality reports, statistical reviews, and relevant documentation.
  • Coordinated with cross-functional teams to address quality issues and implement corrective actions.

Education

Associate of Arts - Business

Cornerstone University
Grand Rapids, MI

Skills

  • Technical Instruction
  • Cross-Functional Teamwork
  • Six Sigma Methodologies
  • Defect recording
  • Corrective Action Planning
  • Training and mentoring
  • Product Testing
  • Detail Oriented
  • Non-compliance Assessments
  • Documentation And Reporting
  • Team Collaboration
  • Performance monitoring
  • Data Analysis
  • Correction action planning
  • Sampling
  • Finished Product Inspection
  • Establishing and Enforcing Policy
  • System Inspection
  • Communication proficiency
  • Quality System Implementation
  • Quality improvements
  • Customer Service
  • Scripting Languages
  • Relationship Building
  • Sound decision-making abilities
  • Internal Audits
  • Quality Assurance
  • Standards Interpretation
  • Safety Procedures
  • Defect tracking
  • Problem-solving skills
  • Collaboration skills
  • Analytical Thinking
  • Team Leadership
  • Public Speaking
  • Decision-Making

Certification

  • Failure Mode Effect & Training and Workshop, Perotsystems, 2/26/2003
  • ISO/TS 16949:2002, Michigan Manufacturing Technologies, 8/17-8/19/2004
  • Advanced Product Quality Planning {APQP}, Michigan Manufacturing Technologies,1/28/2005
  • 8D Workshop Eastern Michigan University, Center for Quality, 8/23/2010
  • QS-9000 Executive Overview, Eastern Michigan University, Center for Quality, 3/28/2010
  • Understanding & Implementation ISO 9001:2001, Michigan Manufacturing Technologies, 5/18/2010
  • Six Sigma Green Belt, Michigan Manufacturing Technologies, 2/22-3/2/2010
  • ISO 14001:2004, Michigan Manufacturing Technologies, 9/11/2011
  • Internal Quality Systems Auditing, Eastern Michigan University, Center for Quality, 6/14-6/15/2012
  • Lean Champion, Michigan Manufacturing Technologies, 11/22-12/6/2010

Timeline

Quality Assurance Supervisor

Peckham Industries
07.2009 - 07.2024

Associate of Arts - Business

Cornerstone University
Hilda Jones