Hilda Laguerre
Stamford,Ct
Summary
Proven Insurance Administrator with a track record of enhancing customer satisfaction and streamlining claims processes at Dr. Alice Jo Siegel MD. Expert in insurance software proficiency and known for exceptional teamwork and collaboration. Achieved significant operational efficiencies, ensuring client loyalty and compliance. Skilled in coverage verification and adept at fostering key industry relationships.
Overview
15
15
years of professional experience
Work History
Insurance Administrator/ Medical Biller
Dr. Alice Jo Siegel MD
06.2009 - Current
- Created and distributed insurance and policy certifications.
- Liaised with actuaries to ensure accurate pricing models were applied across all lines of business, minimizing financial risks while maximizing competitiveness in the market.
- Performed research to keep appraised of changes in insurance market.
- Balanced workload effectively between daily tasks such as correspondence handling, report generation, invoicing support and data entry-ensuring timely completion of all responsibilities.
- Improved customer satisfaction by efficiently processing insurance claims and addressing inquiries.
- Maintained compliance by submitting states' registration and annual reporting.
- Prepared applications, documents and data to renew insurance policies.
- Managed and maintained accurate records for a portfolio of over 200 clients, ensuring timely renewals and updates.
- Partnered with controller to facilitate insurance audits.
- Maintained open lines of communication with clients, promptly addressing any concerns and resolving issues to maintain a high level of customer satisfaction.
- Implemented cost-saving measures in the claims process, leading to reduced operational expenses and better resource allocation.
- Coordinated with multiple departments to resolve complex client issues and maintain high service standards.
- Interacted with clients to assist with insurance needs.
- Submitted insurance and bond invoices for payment.
- Maintained strong relationships with key industry partners, fostering cooperation and collaboration on shared initiatives.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Generated, posted and attached information to claim files.
Esthetician / Clinical Spa Assistant
New York Day Spa
07.2023 - 07.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Welcomed clients arriving for appointments.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Educated patients on treatment options.
Education
Licensed Esthetician - Esthetician
New York School of Esthetics & Day Spa. Inc.
White Plains, NY06.2024
Associate Of Business Administration - Business Administration
Florida National University
Hialeah, FL07.2003
High School Diploma - High School
Coral Gables Senior High School
Coral Gables, FL06.1999
Skills
- Coverage Verification
- Claims Processing
- Document Management
- Sales Support
- Policy Issuance
- Insurance Software Proficiency
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Esthetician / Clinical Spa Assistant
New York Day Spa
07.2023 - 07.2024
Insurance Administrator/ Medical Biller
Dr. Alice Jo Siegel MD
06.2009 - Current
Licensed Esthetician - Esthetician
New York School of Esthetics & Day Spa. Inc.
Associate Of Business Administration - Business Administration
Florida National University
High School Diploma - High School
Coral Gables Senior High School
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