Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hilda Leon

North Branford,CT

Summary

Strategic and results-oriented logistics professional with over 20 years’ experience leading complex supply chain operations across air and ocean freight, export compliance, pricing strategy, and team development. Adept at optimizing operational workflows, negotiating carrier agreements, and ensuring regulatory alignment across multiple jurisdictions. Bilingual in English and Spanish with deep expertise in customer satisfaction and logistics systems.

Overview

16
16
years of professional experience

Work History

Sales Consultant Representative

CarMax
06.2025 - Current
  • Collaborated with team members to achieve monthly and quarterly sales targets consistently.
  • Boosted company reputation through exceptional customer service, resulting in increased repeat business.
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
  • Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.

Call Center Customer Service Representative

Ascensus LLC
11.2024 - 06.2025
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.

Air Export Supervisor

DB Schenker
05.2021 - 08.2024
  • Negotiated cost-effective rates with carriers, resulting in significant savings for the company and clients.
  • Analyzed internal processes regularly, identifying areas for improvement and driving continuous optimization efforts within the department.
  • Fostered a positive work environment by promoting open communication channels between team members.
  • Resolved customer complaints effectively by addressing root causes promptly and implementing appropriate corrective measures.
  • Implemented proactive solutions to address potential delays or issues in the export process, maintaining customer satisfaction levels.
  • Managed team of air export professionals, ensuring adherence to compliance regulations and company policies.
  • Directed air export operations across domestic and international markets
  • Collaborated with Sales teams for client onboarding and retention strategies
  • Managed payroll, trained staff, and tracked KPIs for operational excellence
  • Liaised with government agencies to ensure full regulatory compliance

Ocean Pricing Analysist

DB Schenker Americas
07.2017 - 05.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Led bid responses and pricing strategy for RFQs across the Americas region
  • Interfaced with Sales, Product, and Global Tender teams for competitive positioning
  • Maintained detailed pricing databases and compliance records

Logistics Supervisor

Ansa McAl (US) Inc
07.2016 - 07.2017
  • Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
  • Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
  • Trained, scheduled and evaluated 5employees.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Managed all aspects of export logistics (LCL, FCL, and Air)
  • Authored SOPs and led compliance audits as FMC Qualifying Individual
  • Worked with global branches and agents to coordinate freight and documentation

Operations Manager

Ambika Shipping Miami LLC
04.2015 - 06.2016
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Managed all aspects of export logistics (LCL, FCL, and Air)
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Authored SOPs and led compliance audits as FMC Qualifying Individual
  • Worked with global branches and agents to coordinate freight and documentation

Ocean & Air Export Coordinator

ClearFreight
10.2009 - 01.2013
  • Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
  • Corrected billings and issued debit and credit memos for customers to reconcile accounting.
  • Initiated and maintained customer master profiles to correct information and offer consistent service.
  • Established a strong rapport with customs officers and government agencies, fostering positive relationships that facilitated smooth export transactions.
  • Oversaw shipment routing, AES transmissions, and export documentation
  • Maintained SOPs and ensured regulatory adherence across air and ocean modes
  • Certified by IATA to handle and ship dangerous goods

Education

Associate of Arts - Travel And Tourism

Caliber Training Institute
New York, NY
06-2000

Skills

  • Customer engagement
  • Prioritization and scheduling
  • Relationship development skills
  • Skilled in effective communication with others
  • Customer service expertise
  • Complex Problem-solving
  • Customer retention
  • Relationship management
  • Performance tracking
  • Negotiation tactics
  • Personnel training
  • Systems and software expertise
  • Product management and pricing
  • Price quote preparation

Languages

Spanish
Native or Bilingual

Timeline

Sales Consultant Representative

CarMax
06.2025 - Current

Call Center Customer Service Representative

Ascensus LLC
11.2024 - 06.2025

Air Export Supervisor

DB Schenker
05.2021 - 08.2024

Ocean Pricing Analysist

DB Schenker Americas
07.2017 - 05.2021

Logistics Supervisor

Ansa McAl (US) Inc
07.2016 - 07.2017

Operations Manager

Ambika Shipping Miami LLC
04.2015 - 06.2016

Ocean & Air Export Coordinator

ClearFreight
10.2009 - 01.2013

Associate of Arts - Travel And Tourism

Caliber Training Institute

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