Hi, I’m
Hilda Macias
Glen Ellyn,IL
Summary
Dynamic Paraprofessional and Head Cashier with proven expertise in behavior management and effective communication. At Queen Bee District 16, fostered positive outcomes by implementing behavioral techniques and providing special education support. Excelled in customer service and training at Home Depot, enhancing productivity and customer satisfaction. Skilled in classroom organization and instructional support, achieving significant improvements in student engagement and learning.
Overview
16
years of professional experience
1
Certification
Work History
Queen Bee District 16
Paraprofessional
01.2009 - Current
Job overview
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Home Depot
Head Cashier
02.2016 - 01.2024
Job overview
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
College of DuPage, Glen Ellyn, IL
from Electronics
08.2009
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Special Education Support
- Teacher Support
- Classroom Organization
- Special Education
- Teacher Assistance
- Student Supervision
- Instructional support
- Behavior improvements
- Social Skills Training
- Reading and Writing Support
Certification
Paraprofessional and medical interpreter
Additional Information
Work in the medical field helping Doctors, Nurses and personal to communicate with patients .
Languages
Spanish
Native or Bilingual
Timeline
Head Cashier
Home Depot
02.2016 - 01.2024
Paraprofessional
Queen Bee District 16
01.2009 - Current
College of DuPage
from Electronics
Paraprofessional and medical interpreter
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