HildA Maldonado
San Antonio,TX
Summary
Dynamic and detail-oriented receptionist with proven expertise at Certified Allergy and Asthma of San Antonio. Enhanced office efficiency through meticulous appointment scheduling and a streamlined check-in process, significantly reducing visitor wait times. Known for exceptional customer service and professional demeanor, ensuring a welcoming environment for clients.
Diligent receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
19
19
years of professional experience
Work History
Receptionist
Certified Allergy and Asthma of San Antonio
11.2006 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Education
Graduate Certificate - Receptionist
National Institute of Technology
San Antonio, TX06-2006
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office administration
- Professional demeanor
- Multi-line telephone systems
- Front desk operations
- Phone etiquette
- Positive and professional
- Meticulous and organized
- Multi-line telephone skills
- Customer service
- Attention to detail
- Punctual and reliable
- Payment processing
- Courteous and professional
- Billing and invoicing
Languages
English
Spanish
Timeline
Receptionist
Certified Allergy and Asthma of San Antonio
11.2006 - Current
Graduate Certificate - Receptionist
National Institute of Technology
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