HILDA MAMBEL
Houston,TX
Summary
A Technical Project manager/ SAFe Scrum Master with 8+ years of experience in coaching and facilitating technical agile teams using scrum, Kanban, XP and Lean Principles. A Servant Leader with ability to work collaboratively with others by building and maintaining good working relationships throughout the organization. Leads the company's efforts to ensure Agile values and principles are followed and implemented. Demonstrated ability to motivate, organize, lead and coach scrum teams across multiple locations. Skilled in providing servant leadership in a fast- paced, deadline driven, and complex environment while adhering to the customers' needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Azure Support Lead/Scrum Master and System Analyst
Texas Health and Human Service (HHSC)
2022.03 - Current
- Assist Product Owner to communicate product roadmap to the development team which consistently drives process improvements through implementation of new strategies
- Enhance visibility of product artifacts using information radiators and an effective stakeholder management plan
- Team up with Product Owner/Project Manager to maintain and coordinate communication of project progress to clients throughout each project by visualizing work on Scrum boards
- Act as bridge between Product Manager and scrum delivery team and help both parties to align to common goal while managing stakeholder expectations
- Teaching, coaching and mentoring agile team members on Scrum processes and providing constructive feedback
- Train and transform teams to implement agile and coach and mentor teams on SAFe core values, SAFe principles and agile manifesto
- Facilitated team-building exercises to promoted communication, openness, respect and trust within environment.
- Worked with scrum team in identifying internal and external resources used in resolving impediments
- Monitored team progress using metrics such as burn down chart and work breakdown schedule
- Engaged team in retrospective to promote continuous growth and improvement of Scrum framework within environment
- Conducted Grooming meetings, Scrum Daily standup, Product backlog, Iteration Planning, Iteration Review & Iteration Retrospective meetings
- Determine team capacity (velocity) from historical data
- Created Work Breakdown structure (user stories) and corresponding activities (tasks)
- Protected team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by on-time delivery of major initiatives
- Define vigorous Backup and Recovery strategies and Capacity planning following company's Recovery Point Objective (RPO) and Recovery Time objective( RTO) and Retention policy
- Communicating with all groups of data-based Migration and SQL Server Update project regarding timelines, resources, and data analytics requirements
- Facilitate scrum ceremonies including Daily Stand Up, Sprint Planning and Retrospective Discussions and sprint review as needed
- Support system testing\Integration testing and UAT before deploying to production Environment
- Azure Site Recovery and Azure Backup plan per user request
- Biweekly Database Refresh from PROD to STG, DEV AND UAT environments
- Work with QA team and support with QA activity such Penetration testing and writing Test Cases
- Capture and help teams continuously identify and learn from retrospectives by tracking and implementing retrospective action items in subsequent sprints
- Tracked and radiated information on team level metrics to enable discussions on continuous improvement and set team expectations for high performance
- Help teams execute effective sprints by organizing and facilitating regular backlog refinement sessions with focus on clarifying and adding details to PBIs and ensuring that stories are ready to be actioned on by development team
- Supported customers in analyzing azure billing and Azure resources quota management in azure.
Scrum Master / PROJECT MANAGER
CISCO
2016.01 - 2022.02
- Monitored and tracked team's progress using tools such as version one, confluence, Jira, burn up charts, burn down charts, velocity and cumulative workflows which provides internal and external transparency of scope completion
- Supported teams to identify and gather requirements for building CI/CD pipeline to enable frequent deployment to production
- Communicating with all groups of data-based project regarding timelines, resources, and data analytics requirements
- Facilitate scrum ceremonies including Daily Stand Up, Sprint Planning and Retrospective Discussions and sprint review as needed
- Helped team to solve problems rather than provide solutions and remove bottlenecks
- Identified, tracked and resolved team level impediments with development by empowering them to own their development process
- Building trusting and safe team environment to foster collaboration and continuous learning
- Coach several Developer teams in self-organization and cross-team integration
- Team up with development team when needed in creating test automation scripts in selenium, regression testing and UAT support, track bugs and retest applications
- Trained and coached teams on conducting backlog Grooming meetings, Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings and assisting with internal and external communication, improving transparency, and radiating information and helping define team health metrics for sustainable team monitoring
- Used burn-down and burn-up charts to monitor team progress in order to help coach teams to maintain stable and sustainable space in course of development
- Publicizing team's progress and successes to make prioritizing highly visible to product owners/stakeholders
- Keeping team together all time to ensure successful sprints.
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
- Streamlined release processes through close coordination between development teams and operations staff.
- Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
- Resolved conflicts and facilitated open communication among team members, promoting healthy work environment.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within organization.
- Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
- Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Promoted learning environment by organizing workshops on Agile and Scrum practices for team.
- Streamlined communication between developers and QA teams, ensuring smoother workflow and higher quality outputs.
- Reduced bottlenecks in development process by actively removing impediments and facilitating solutions.
- Implemented risk management strategies to minimize project delays and ensure timely delivery.
- Increased transparency and communication within team, introducing digital task board.
- Enhanced customer satisfaction by incorporating their feedback into product backlog for future sprints.
- Fostered culture of continuous improvement by conducting sprint retrospectives and implementing feedback.
- Maintained up-to-date project documentation, enabling clear communication and transparency among stakeholders.
- Improved stakeholder satisfaction with regular sprint reviews and updates on project progress.
- Achieved consistent on-time delivery of project milestones by closely monitoring progress and adjusting plans as needed.
- Provided detailed project status updates to stakeholders and executive management.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
SAFe Scrum Master /Project Manager
Mindtree
2014.04 - 2015.12
- Manage all aspects of project execution, manage and track progress of all project activities and responsible in tracking project milestone and specific datelines
- Address any risk and concern, initiate, and apply any necessary modification and mitigation
- Ensure that projects are delivered on time, within budget, per high quality standards, meet performance and fulfill stakeholders' expectations
- Lead, manage and motivate project teams and members successfully
- Provide periodical reports, as instructed, and required, to management and obtain management approval as required
- Responsible for assembling project plans, directing and monitoring work efforts daily, identifying resource needs, performing quality review, and escalating functionality, quality, timeline issues appropriately
- Coordinates communication with all areas of organization that impacts the scope, budget, risk, and resources of the work effort being managed
- Manages one or more cross-functional projects of medium to high complexity
- Work closely with business analysts across the Sales Finance team to understand dependencies and identify opportunities for synergy across a diverse portfolio
- Supporting interactions between leadership and third parties
- Establish project communications - status meetings, key stakeholders, project deliverables and team meetings
- Maintaining project budget - monthly forecasting and accruals
- Doing ad-hoc analysis and presenting results in a clear manner
- Serve as a primary contact for client personnel
- Create and update database documentation about company standard procedures, technology features and production issue troubleshooting
- Uses Jira to monitor and track product development progress through different iterations
- Together with scrum team, defines, builds, tests, and deploys products while facilitating continuous improvement, cadence and synchronization in entire processes
- Coaches scrum team to adopt effective communication strategies and interpersonal skills, contributing to improve team performance
- Track record of successful cross-functional project leadership and delivery through collaboration and effective relationships.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Led sprint reviews and planning meetings to promote full team engagement.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
Education
Bsc. in Computer Engineering -
University of Houston - Downtown
Houston, TX10.2016
Skills
- Operating Systems Windows operating systems
- Agile Reporting tools Version One, Jira & Confluence
- Business Modeling Tools MS Excel, Outlook, MS Power point, MS Access
- RDBMS/Database & Other skills MS Access, MS Excel.
- Cloud Computing (Azure)
- Automated Testing, Manual Testing and Mobile Apps Testing (5+ years), SDLC, Project management.
- Tracking and Documentation
- Interpersonal Communication
- Problem-solving aptitude
- Team Collaboration
- Time management abilities
- Adaptability and Flexibility
- Scrum Framework Expertise
- Project Risk Management
Certification
- Certified SAFe Scrum Master (Scaled Agile, Inc.)
- Azure Database Administration
Personalattribute
- Outstanding written and oral communication
- Highly self-motivated and directed
- Excellent interpersonal and presentation skills
- Strong analytical skills and detail-oriented
- Ability to work independently / Team and exercise sound judgment
- Strong work ethic and the ability to simultaneously support projects with multiple deadlines and a high degree of accuracy
- Continuous learner
Timeline
Azure Support Lead/Scrum Master and System Analyst
Texas Health and Human Service (HHSC)
2022.03 - Current
Scrum Master / PROJECT MANAGER
CISCO
2016.01 - 2022.02
SAFe Scrum Master /Project Manager
Mindtree
2014.04 - 2015.12
Bsc. in Computer Engineering -
University of Houston - Downtown
- Certified SAFe Scrum Master (Scaled Agile, Inc.)
- Azure Database Administration
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