Summary
Overview
Work History
Education
Skills
Additional Employment
Volunteer Experience
References
Certification
Accomplishments
Timeline
Generic

Hilda Matthew

Clarksville

Summary

Dedicated Executive Assistant Portfolio Property Manager, versed in homeowner & condominium associations. A motivated team player with the ability to work in a fast-paced environment. Strengths include critical thinking, communication skills, Fluent in English, and Spanish.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Portfolio Executive Assistant Property Manager

RealManage Family of Brands
Palm Beach Gardens
01.2018 - Current
  • Executive Assistant Portfolio Assistant Manager to Vice President of office district, eleven association managers and seventeen assigned communities.
  • Forge and sustain relationships with Board Members within each assigned community.
  • Allocated resources and ensure operational compliance with industry and corporate standards. Develop working relations with city and county officials to delegate community matters and projects. Along with community builders and contractors.
  • Assist with all resident correspondence with regards to violations, request for community forms, general payment questions, ACC requests, reservation details, work orders.
  • Assisting association attorney with legal files.
  • Develop monthly board reports.
  • Processing of estoppels.
  • Processing of Sales & Lease applications.
  • Scheduled in person & Zoom board meetings.
  • Training of oncoming staff members with company procedures and software use.
  • Delegates high priority matters amongst staff projects. Oversee staff complaints.
  • Practice and adhere to the Guiding Principles of the company and respond to all calls / emails within 24 hours of receipt.

Head Floor Leader

Old Navy
Wellington
08.2018 - 01.2021

Assistant Manager

C.A.M.S Association Management
Wellington
10.2008 - 12.2017
  • Company Overview: (Sold Company to GRS Management)
  • Assistant to seven managers & forty-two associations.
  • Intake and Outbound calls.
  • Preparation of all meeting package mailings. Scheduled all meeting locations.
  • Attended onsite board meeting and minute taking of meetings.
  • Set up of all new communities.
  • Answering all correspondence emails to supervisors, homeowners & vendors.
  • Maintained all official association/vendor insurance policies along with owner's and renewals and contract updating.
  • Assisted with onsite training for new employees.
  • Processing of work orders, violations, arc applications, Sale & Lease applications.
  • (Sold Company to GRS Management)

Head Cashier

Macy
Wellington
06.2008 - 12.2017

Assistant Property Manager/ Office Manager

Custom Property Management
West Palm Beach
02.2006 - 09.2008
  • Company Overview: (Sold Company to GRS Management)
  • Fill in on all on site associations.
  • Attended all annual and budget meetings for sign-in purposes.
  • Prepared safety guidelines package preparedness programs.
  • Reviewed and processed modification applications.
  • Input sited violations and processed notices.
  • Intake and distribution of work orders for maintenance staff.
  • (Sold Company to GRS Management)

Administrative Assistant

Seacrest Services, Property Management
West Palm Beach
08.2003 - 01.2006
  • Worked closely with the Property Manager to ensure a smooth operating homeowner association community of 465 units.
  • Resolved disputes including maintenance payment demands, evictions, deposit demands.
  • Maintained and developed property and client database.
  • Prepared sale and lease applications to prospective residents.
  • Coded Billing.

Store Manager

Forever 21
Trumbull
11.1999 - 07.2003
  • Managed two store locations with fifteen employees in each location.
  • Increased sales by 92% in less than a year.
  • Hired and trained sales and cashier staff.
  • Increased store inventory and expanded merchandise purchasing.
  • Daily operations included cash deposits and inventory control.
  • Customer Service.

Education

1-year - Business Management

William Paterson College
01.1993

Diploma -

Passaic County & Technical HS
01.1992

1-year - Fashion Course

Bridgeport Community College

Skills

  • Property management
  • Effective communication
  • Microsoft Word
  • Microsoft Excel
  • TOPS
  • Umanage
  • Eunify
  • Ciranet
  • Zoom
  • Goto
  • Cira Net
  • Cira Mail
  • Microsoft Teams
  • Property inspection
  • Florida Notary
  • Calendar management
  • Document preparation
  • Compliance oversight

Additional Employment

  • Old Navy, Wellington, Fl, Head Floor Leader, 2018-08-01, 2021-01-01
  • Macy, Wellington, Fl, Head Cashier, 2008-06-01, 2017-12-01

Volunteer Experience

  • CPO President, Naval Junior ROTC, Palm Beach Gardens, 2015-01-01
  • CPO Vice President, Naval Junior ROTC, Palm Beach Gardens, 2014-01-01

References

  • Sharon Caputo, Senior Vice President with RealManage (Retired), 561-254-0231
  • Anita Carbone, Association President for Thurston HOA, PBG, Florida, 561-346-7787
  • Irene Marrero, Association President for Sandalwood Estates HOA, WPB, Florida, 561-324-8271

Certification

  • Florida Notary

Accomplishments

  • Awarded the 2023 Integration Respect Award Awarded the 2024 CiraLearning Labs Certificate

Timeline

Head Floor Leader

Old Navy
08.2018 - 01.2021

Portfolio Executive Assistant Property Manager

RealManage Family of Brands
01.2018 - Current

Assistant Manager

C.A.M.S Association Management
10.2008 - 12.2017

Head Cashier

Macy
06.2008 - 12.2017

Assistant Property Manager/ Office Manager

Custom Property Management
02.2006 - 09.2008

Administrative Assistant

Seacrest Services, Property Management
08.2003 - 01.2006

Store Manager

Forever 21
11.1999 - 07.2003

1-year - Business Management

William Paterson College

Diploma -

Passaic County & Technical HS

1-year - Fashion Course

Bridgeport Community College

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