Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Hilda Mendez

Health Advocate / Data Entry
Tulare,CA

Summary

Detail-oriented medical receptionist with 24 year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Compassionate Health Advocate with relevant experience in patient rights advocacy, insurance navigation and wellness promotion. Strong skills include effective communication, problem-solving and empathy. Demonstrated impact by improving patient's understanding of health care systems, facilitating access to services and supporting individuals in managing health conditions.

Overview

22
22
years of professional experience

Work History

Health Advocate

Tulare County Office Of Education
Visalia , CA
03.2015 - 03.2024
  • Advised patients on preventive measures such as immunizations and screenings based on age, gender, risk factors.
  • Participated in interdisciplinary team meetings to discuss complex cases or coordinate care across settings.
  • Interpreted medical records and laboratory tests for patients.
  • Reviewed medications regularly to ensure they are still indicated based on current clinical status.
  • Facilitated referrals to appropriate specialists or community services.
  • Provided health education and resources to patients.
  • Coordinated patient care among multiple providers in the healthcare system.
  • Maintained accurate documentation of all patient interactions in accordance with HIPAA regulations.
  • Collaborated with other healthcare professionals such as nutritionists and physical therapists to develop comprehensive plans of care.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
  • Educated clients on options to assist in making informed decisions.

Medical Assistant

Dr. Raman Verma
Visalia , CA
06.2011 - 03.2024
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Organized patient charts before each day's clinic sessions began.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Documented notes during patient visits.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Changed dressings on wounds to prevent infection and check for healing.

Medical Assistant/Receptionist

Family HealthCare Network
Visalia , CA
09.2002 - 06.2011
  • Processed payments for services rendered accurately and efficiently.
  • Coordinated care between multiple providers within the practice setting if needed.
  • Maintained confidentiality of patient information according to HIPAA guidelines.
  • Conducted daily audits of charts to ensure accuracy of documentation.
  • Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
  • Performed administrative functions such as data entry into electronic health record system or other software programs.
  • Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
  • Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
  • Provided assistance to clinicians during exams when needed.
  • Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
  • Assisted with scheduling follow-up appointments and referrals as requested by providers.
  • Verified insurance eligibility and collected copays and deductibles at time of service.
  • Answered incoming calls, scheduled appointments, and provided general information to callers.
  • Completed various clerical tasks such as typing letters, completing forms.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Updated group medical records and technical library to promote smooth office operations.
  • Set up appointments for physician visits and procedures using calendar software.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Entered insurance, demographics and health history into patient database.
  • Straightened up waiting room to maintain neat and organized space.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Checked patients in and out for appointments and collected co-payments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Completed relevant insurance and other claim forms.

Education

Medical Assisting

Golden State Business College
Visalia, CA
10-1999

High School Diploma -

Tulare Union High School
Tulare, CA
06-1997

Skills

  • Billing support
  • HIPAA Compliance
  • Payment Collection
  • Medical Billing
  • Records Management
  • Mail Management
  • Medical Charting
  • Medical Terminology
  • Referral Verification
  • Insurance Verification
  • Medical Transcription
  • Appointment Scheduling
  • HIPAA Guidelines
  • Documentation
  • Electronic Medical Records
  • Telephone Etiquette
  • Inpatient Care
  • Microsoft Office
  • Workflow Optimization
  • Patient Scheduling
  • Paperwork coordination
  • Patient Relations
  • Patient callbacks
  • Insurance Claims
  • Front Desk Operations
  • Understanding of medical laws
  • Medical Records Management
  • Records Maintenance
  • Appointment management
  • Appointment Setting
  • Co-payment collection
  • Account Management
  • Patient Registration

Timeline

Health Advocate

Tulare County Office Of Education
03.2015 - 03.2024

Medical Assistant

Dr. Raman Verma
06.2011 - 03.2024

Medical Assistant/Receptionist

Family HealthCare Network
09.2002 - 06.2011

Medical Assisting

Golden State Business College

High School Diploma -

Tulare Union High School

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Hilda MendezHealth Advocate / Data Entry