Hilda Mendoza
Phoenix,AZ
Overview
16
16
years of professional experience
Work History
Delivery Driver
Door dash
Phoenix, AZ
03.2020 - 10.2020
- Offered product and service consultations and employed upselling techniques.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Sold various products by explaining unique features and educating customers on proper application.
- Communicated with customers about offerings, including policies, restrictions and refund policies.
- Reviewed over daily delivery documents and orders and reported any errors found on delivery documents to the supervisor.
- Handled merchandise in accordance with product handling standards.
- Contacted customers prior to delivery to coordinate delivery times.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Resolved customer complaints and adjusted orders.
- Completed daily pre-trip inspection checklist before first delivery.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
Delivery Driver
Postmates
Phoenix, AZ
11.2018 - 11.2019
- Contacted customers prior to delivery to coordinate delivery times.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Completed daily pre-trip inspection checklist before first delivery.
- Resolved customer complaints and adjusted orders.
- Reviewed over daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
- Answered customer questions regarding shipments.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Handled merchandise in accordance with product handling standards.
Administration Assistant
Arizona State University
Phoenix, AZ
09.2017 - 07.2018
- Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
- Processed all departmental mail outs of award packages.
- Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in and departments.
- Processed financial documents, including contracts, expense reports and invoices.
- Guided administrative and professional staff through computer and software problems.
- Maintained inventory in the administrative building supply closet to prevent shortages of supplies.
Leasing Consultant
Career Strategies LLC
Phoenix, AZ
12.2009 - Current
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Responded quickly to concerns regarding community from prospective and current residents.
- Escalated critical issues to property manager to deliver immediate resolution.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
- Conducted background checks on applicants.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Tracked all leads using follow up policies with interested parties.
- Marketed property to prospective tenants by giving tours and pointing out key features.
Timeline
Delivery Driver
Door dash
03.2020 - 10.2020
Delivery Driver
Postmates
11.2018 - 11.2019
Administration Assistant
Arizona State University
09.2017 - 07.2018
Leasing Consultant
Career Strategies LLC
12.2009 - Current