Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hilda Moreno

Borger

Summary

Dynamic Store Manager with a proven track record at Bealls, excelling in sales strategy and customer service excellence. Expert in team building and employee training, driving profitability through innovative merchandising and effective inventory management. Recognized for resolving customer complaints swiftly, enhancing satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Store Manager

Bealls
Perryton
04.2024 - Current
  • Developed strategies to enhance sales and profitability across multiple product lines.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Recruited, trained, and supervised new employees to build effective teams.
  • Updated POS system with new products and promotional offers to boost sales.
  • Ensured compliance with safety regulations and company policies throughout operations.
  • Conducted daily store operations, including cash handling and opening/closing procedures.
  • Managed daily banking activities, including deposits and withdrawals for accuracy.
  • Created weekly work schedules for store personnel to optimize staffing efficiency.

Supervisor of Operations

Bealls
Pampa
11.2020 - 04.2024
  • Oversaw daily department operations, including personnel management, budgeting, and scheduling.
  • Resolved customer complaints promptly, achieving high satisfaction ratings.
  • Analyzed data to identify trends in customer needs and operational efficiency opportunities.
  • Maintained accurate records to track progress and performance of team members.
  • Addressed customer concerns with effective solutions.
  • Implemented quality assurance practices to enhance overall customer experience.
  • Measured performance using KPIs and metrics for continuous improvement.

Bar Owner

Bear Creek
Borger
10.2015 - 11.2018
  • Managed daily operations of bar, including staff scheduling, inventory ordering, and payment processing.
  • Maintained detailed expense records, encompassing payroll costs and operational expenditures.
  • Created a safe and welcoming atmosphere for patrons to enhance customer experience.
  • Conducted regular inventories to identify shortages and resolve overstocking issues.
  • Analyzed sales data to uncover trends in customer preferences for informed decision-making.
  • Designed promotional materials like flyers and digital ads for events to boost attendance.
  • Negotiated vendor contracts for food ingredients and cleaning supplies to optimize costs.
  • Organized special events such as live music performances and holiday celebrations to attract customers.

Education

GED -

Frank Phillips
Borger, TX
08-2011

Skills

  • Sales strategy and budgeting
  • Customer service excellence
  • Employee training and development
  • Inventory management and supply ordering
  • Point of sale systems
  • Team building and leadership
  • Store merchandising and display
  • Recruitment and hiring processes

Languages

Spanish
Professional
English
Professional

Timeline

Store Manager

Bealls
04.2024 - Current

Supervisor of Operations

Bealls
11.2020 - 04.2024

Bar Owner

Bear Creek
10.2015 - 11.2018

GED -

Frank Phillips

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