HILDA NAMAKULA
Bedford,MA
Summary
Developed strong patient care skills in fast-paced medical environment, with focus on empathy and efficiency. Excelled in maintaining patient records and assisting with daily living activities. Seeking to transition into new field, leveraging well-developed organizational and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Nurse Assistant
WHITNEY PLACE ASSISTED LIVING AND MEMORY CARE.
02.2018 - 09.2024
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Promoted a culture of safety within the healthcare facility by promptly reporting any concerns or hazards observed during daily duties.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Educated patients on proper post-discharge care instructions, promoting long-term health outcomes.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Contributed to infection control efforts through strict adherence to hygiene protocols and diligent cleaning practices.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
- Supported needs of patient needs of over 30 patients a shift+ residents under long-term care.
Barista Shift Supervisor
Starbucks, Barista
01.2016 - 01.2018
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained, scheduled, and supervised barista workers of about 10 people to maintain and uphold store policies and optimize staffing patterns.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Safeguarded employee safety by enforcing strict adherence to company health protocols and providing regular training in food handling best practices.
Education
No Degree - Nursing Administration
Southern New Hampshire University
Hooksett, NH04.2023
Associate of Science - NURSE
LABOURE COLLEGE
Milton, MA03.2022
Skills
- Privacy and confidentiality, Information collection
- Regulatory compliance, Patient assessments
- Healthcare ethics, Staff assistance
- Medical records management, Medication administration
- Team collaboration, Verbal and written communication
- Compassionate care, Patient charting
- Safety protocols, First aid and CPR, Compassionate
- HIPAA compliance, Maintaining privacy
- Responding to emergencies, Reliable team player
Timeline
Nurse Assistant
WHITNEY PLACE ASSISTED LIVING AND MEMORY CARE.
02.2018 - 09.2024
Barista Shift Supervisor
Starbucks, Barista
01.2016 - 01.2018
No Degree - Nursing Administration
Southern New Hampshire University
Associate of Science - NURSE
LABOURE COLLEGE
Similar Profiles
Chelsea Knight-ChamplinChelsea Knight-Champlin
Executive Director at Ridgeland Place Assisted Living & Memory CareExecutive Director at Ridgeland Place Assisted Living & Memory Care
Shania DobardShania Dobard
Front Desk Receptionist at Presidential Place -Assisted Living & Memory Care-Front Desk Receptionist at Presidential Place -Assisted Living & Memory Care-
Seefah StoneSeefah Stone
Certified Nursing Assistant at Melody living - Assisted living & Memory careCertified Nursing Assistant at Melody living - Assisted living & Memory care