Hilda Nino
Pasadena,TX
Summary
Friendly Customer Service Specialist with 20+ years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
13
13
years of professional experience
Work History
Community Care Center Spc-2 CCCS11
U.S. LawShield
06.2017 - Current
- Engage members and customers in a high-volume contact center environment to provide information on, and make appropriate recommendations for our products and services
- Take ownership of member issues from start to finish; communicate effectively with leadership when the issue is beyond one’s knowledge
- Build trust with our clientele by following up with customers and members as promised
- Assist in mentoring teammates
- Maintain member accounts and records of customer interactions with details of inquiries, complaints, or comments
- Provide guidance to make it easy for members and prospects to acquire and enhance their U.S. LawShield memberships, education, and training opportunities
- Demonstrate empathy and prescriptive next-step advice to resolve customer issues
Assistant Store Manager
TitleMax
08.2013 - 06.2017
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Accurately determine loan values based on a comprehensive transaction vehicle appraisal
- Make daily bank deposits, accepted customer payments
- Processed vehicle liens and comply with applicable consumer and privacy laws
Store Manager
Goody's Department Store
01.2011 - 08.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Created employee schedules to align coverage with forecasted demands.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
Education
No Degree - Administrative Support Assistant
Central Georgia Technical College
Macon, GASkills
- Care plan development
- Adaptability and flexibility
- Team collaboration
- Patient advocacy
- Problem-solving abilities
- Empathy and compassion
- Active listening
- Critical thinking
- Bilingual in English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Community Care Center Spc-2 CCCS11
U.S. LawShield
06.2017 - Current
Assistant Store Manager
TitleMax
08.2013 - 06.2017
Store Manager
Goody's Department Store
01.2011 - 08.2013
No Degree - Administrative Support Assistant
Central Georgia Technical College
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