HILDA OLIVAREZ
Summary
Competent, compassionate, and highly experienced Freight Auditor with over 30 years of experience in the Ocean transportation industry. Works well under pressure with a persistent, determined, and goal-oriented outlook. Focused on embracing new career opportunities whereby my background and education are conducive to achieving goals and excelling with respect to the customer experience.
Overview
17
17
years of professional experience
Work History
International Freight Post Auditor
Condata Global
01.2016 - 06.2023
- Identify payment and billing errors, and actively work to recover lost funds for our clients.
- Analyze error patterns.
- Assist account manager with new account onboarding process.
- Update client's internal processing instructions for auditing.
- Address freight payment and aging issues with freight carriers and clients as needed.
- Interacted regularly with clients to discuss audit progress, findings, and recommendations.
- Reviewed client documentation, including contracts, invoices, and third-party invoicing.
- Participated in special projects related to due diligence investigations as required.
- Maintained open communication with external auditors regarding coordination of audits.
- Ensured timely completion of all assigned tasks within set deadlines.
- Maintained confidentiality of company information obtained in audit assignments.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
- Investigated and resolved billing issues.
Corporate Risk Management Coordinator
Hapag Lloyd, North America
09.2015 - 11.2016
- Handle liability cargo claims and third-party liability claims in accordance with relevant manuals and procedures, in particular the Claims Manual.
- Determine if a claim must be opened at the incident level.
- Process all incoming claims to include the gathering and collecting of supporting documentation.
- Request supporting documents from claimants and the Hapag-Lloyd organization.
- Review facts and merits of the claims in accordance with applicable contracts.
- Administer claim files in Instra system.
- Create all types of incidents (cargo, equipment, property, accidents, personal injury). In addition, input reserves, estimates, and statistical information.
- Assist the Senior Manager or Director of Corporate Insurance & Claims, as needed.
- Prepared reports detailing findings from risk assessments.
- Coordinated responses to incidents involving loss or damage due to operational errors or negligence.
- Maintained records of all claims filed by customers or third-parties against the organization.
- Identified potential risk exposure to develop corrective action plans.
- Recommended revision of risk management documents, procedures, and forms to comply with regulations.
- Processed liability claims and incident reports for submittal to third party administrators.
- Assisted sites with incident claim reporting, discussing such issues with departmental leadership.
- Implemented workflow processes and client-specific standard practices to effectively monitor and manage change requests, risk scenarios and issue resolution while tracking origination of decided actions.
Freight Auditor
Data2Logistics, LLC
05.2006 - 08.2015
- Responsible for analyzing, verifying, and troubleshooting all international ocean and air freight payment invoices needing review that are not auto processed by identifying and verifying rates and guidelines in the client/carrier contract prior to approving rates.
- Ensure that client contracts and pricing agreements are current, updating as needed following approval of new rates or rate changes from our clients.
- Inform client of unreasonable charges found..
- After thorough critique, without a resolution, post questionable invoices for client review.
- Possess audit skills for all transportation modes, including international ocean and air.
- Handle balance dues in a timely manner.
- Retrieve information required to implement freight carriers on electronic data interchange (EDI).
- Act as liaison between freight carriers and Data2logistics accounts payable, finance, and logistics department.
- Researched and implemented best practices to improve audit results.
Education
Bachelor of Science - English Literature and Secondary Education
St. Peters College
Jersey City, NJSkills
- Risk Management
- Billing
- Documentation
- Financial
- Root Cause Analysis
- Cost savings options
- Issue Resolution
- Audit reporting and coordination
- Risk mitigation strategies
- law understanding
- Industry Expertise
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
International Freight Post Auditor
Condata Global
01.2016 - 06.2023
Corporate Risk Management Coordinator
Hapag Lloyd, North America
09.2015 - 11.2016
Freight Auditor
Data2Logistics, LLC
05.2006 - 08.2015
Bachelor of Science - English Literature and Secondary Education
St. Peters College
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