Summary
Work History
Education
Skills
Languages
Timeline
Generic

HILDA QUINTERO PUNZO

United States

Summary

Highly-focused and ambitious Human Resources Manager bringing 10 years management experience with extensive customer service, public relations . Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.

Self -motivated team player with strong organizational and interpersonal skills.

Always looking to learn new skills ,take on extra responsibilities and grow professionally. Promotes communication and coordination among departments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Work History

ARTIST

Self-employeed
MEXICO, MEXICO
2010 - 2025
  • Utilize oil paints, acrylics, and water color to design and fabricate pieces, and create engaging and unique paintings, drawings, and mixed media pieces.es.
  • Foster productive, professional working relationships with fellow craftspeople, vendors and media representatives.
  • Transform artistic concepts into characters, environments and other objects to reflect artist's vision.
  • Select materials for use based on strength, color and texture.
  • Study different techniques
  • Organized and participated in art exhibitions to showcase work.

Human Resources Coordinator

MULLER SALTILLO
SALTILLO ,COAHUILA, MEXICO
2016 - 2021
  • Updated employee records in HR database system.
  • Handled confidential information with discretion and sensitivity.
  • Prepared documents for termination processes such as exit interviews and severance packages.
  • Responded to internal inquiries regarding HR policies, procedures, payroll.
  • Assisted with recruiting, interviewing, and hiring of new employees.
  • Advised managers on disciplinary actions when needed.
  • Initialized background checks for potential new hires.
  • Managed communication regarding employee orientation and open enrollment for benefits.

Business Operations Coordinator

MULLER SALTILLO
Saltillo
2010 - 2016
  • Coordinated daily operations to enhance workflow efficiency across departments.
  • Assisted in developing operational policies to streamline business functions.
  • Organized training sessions to educate staff on new operational procedures.
  • Analyzed financial data to identify areas of improvement for business operations.
  • Supervised day-to-day activities of staff members involved in the operation process.

Human Resources Manager

KAY GRAPHICS AUTOMOTRICES
Saltillo, COAHUILA,MEXICO
1998 - 2000
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Collaborated with management to address workforce planning needs.
  • Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.

Human Resources Coordinator

CEMENTOS APASCO
SALTILLO, COAHUILA,MEXICO
1995 - 1996
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Selected and interviewed candidates for all available positions.
  • Aligned HR policies with federal and local regulations.
  • Organized employee directories and updated individual contact information.
  • Initialized background checks for potential new hires.
  • Answered employee questions during entrance and exit interview processes.
  • Developed employee orientation and training programs for new hires.
  • Explained human resources policies and procedures to employees.

Administration Assistant

SENTRY SEGURIDAD INDUSTRIAL
SALTILLO, COHUILA,MEXICO
1992 - 1994
  • Maintained accurate department and customer records.
  • Directed customer communication to appropriate department personnel.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Prepared and prioritized calendars and correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Composed correspondence, reports and meeting notes.

Administrative Clerk

EVENTOS Y SERVICIOS PROMOCIONALES
SALTILLO , COAHUILA,MEXICO
1989 - 1992
  • Managed appointment scheduling for promotional events and client meetings.
  • Coordinated communication between departments to ensure smooth operations.
  • Performed data entry duties to update client information in databases.
  • Managed daily office operations, including scheduling appointments and managing incoming calls.
  • Ordered supplies and equipment as needed.
  • Assisted in the preparation of regularly scheduled reports.
  • Answered phone to take messages or redirect calls to colleagues.

Administrative Assistant

EUROTEL PLAZA
Saltillo, COAHUILA,MEXICO
1988 - 1989
  • Maintained accurate department and customer records.
  • Directed customer communication
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Prepared and prioritized calendars and correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Human Resources Manager

Nextel Communications
SALTILLO, COAHUILA,MEXICO
2006 - 2010
  • Helped management identify workflow issues and find solutions.
  • Supervised and delegated tasks to a team.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
  • Recruited new employees and built relationships, driving visibility.
  • Administered benefits programs to support employee well-being and satisfaction.
  • Organized orientation sessions for new hires and provided them with onboarding information.

Financial Analyst

CANADIAN BANK OF COMMERCE
TORONTO,CANADA
2001 - 2006
  • Prepared weekly and monthly financial reports.
  • Evaluated financial and operational performance of companies facing financial difficulties to determine possible remedies.
  • Prioritized and expedited assigned work to meet changing business circumstances.
  • Worked cross-functionally with internal departments to align and validate data inputs
  • Verified documented and requested disbursements to facilitate payments.
  • Analyzed financial data to identify trends, patterns and strategies.
  • Summarized financial information to clearly relay concepts and drive understanding of non-financial leaders.

Human Resources Manager

HOSPITAL MUGUERZA OF SALTILLO
SALTILLO, COAHUILA,MEXICO
1996 - 1997
  • Recruited new employees and built relationships, driving visibility.
  • Provided HR consultation services to leadership and department heads.
  • Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Used data and analytics to improve company processes for recruitment, selection and onboarding.
  • Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
  • Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.

Education

BBA - Business Administration

UNIVERSITY AUTONOMA DEL NOROESTE
MEXICO

HUMAN RESOURCES DIPLOMA

INSTITUTO TECNOLOGICO DE MONTERREY
MEXICO

Skills

  • Personnel Information Systems
  • Payroll and benefits administration
  • Background checks
  • Staff Compensation
  • Problem-Solving
  • Relationship Building
  • Cross-Functional Collaboration
  • Recruiting and Interviewing
  • Labor Relations Coordination
  • Recruitment strategies
  • Customer service
  • Effective communication
  • Detail orientation
  • Employee records management

Languages

Spanish native
Native/ Bilingual
English
Native/ Bilingual

Timeline

Business Operations Coordinator

MULLER SALTILLO
2010 - 2016

Human Resources Manager

KAY GRAPHICS AUTOMOTRICES
1998 - 2000

Administration Assistant

SENTRY SEGURIDAD INDUSTRIAL
1992 - 1994

Human Resources Manager

Nextel Communications
2006 - 2010

Financial Analyst

CANADIAN BANK OF COMMERCE
2001 - 2006

Human Resources Manager

HOSPITAL MUGUERZA OF SALTILLO
1996 - 1997

BBA - Business Administration

UNIVERSITY AUTONOMA DEL NOROESTE

HUMAN RESOURCES DIPLOMA

INSTITUTO TECNOLOGICO DE MONTERREY

ARTIST

Self-employeed
2010 - 2025

Human Resources Coordinator

MULLER SALTILLO
2016 - 2021

Human Resources Coordinator

CEMENTOS APASCO
1995 - 1996

Administrative Clerk

EVENTOS Y SERVICIOS PROMOCIONALES
1989 - 1992

Administrative Assistant

EUROTEL PLAZA
1988 - 1989

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