Hilda Molina
Canyon Country,CA
Summary
Driven Dental Assistant successful at building relationships with patients and colleagues. Offers expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professional dedicated to practice growth and stability.
Overview
13
13
years of professional experience
Work History
Dental Assistant
Ezsmiles dental
Winnetka, California
12.2022 - Current
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Took digital X-rays of teeth using radiographic equipment.
- Kept accurate records of dental treatments provided for each patient's visit.
- Ordered supplies necessary for daily operations of the practice.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Documented patient records with procedures performed and added notes taken to charts.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Phone Sales Representative
Cellave
Sylmar, California
01.2012 - 04.2015
- Answered incoming calls from potential customers, provided product information and answered questions.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
- Maintained up-to-date knowledge of all products and services available through the company.
- Developed relationships with customers in order to increase sales opportunities.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
- Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Upsold additional products or services when applicable during phone calls.
Education
Dental Assitant -
UEI College
Encino, CA03-2014
Skills
- Dental office administration
- Patient data gathering
Timeline
Dental Assistant
Ezsmiles dental
12.2022 - Current
Phone Sales Representative
Cellave
01.2012 - 04.2015
Dental Assitant -
UEI College