Hilda Rios
San Bernardino,CA
Summary
Expert retail sales professional offering over four years experience in retail customer service and retail management. Focused on exceeding sales goals. Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.
Overview
9
9
years of professional experience
Work History
Material Handler
Kohls
San Bernardino, CA
09.2021 - 03.2025
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
Janitorial Worker
ABM Industries
San Bernardino, CA
02.2021 - 09.2021
- Sanitized break area kitchen counters, tables and sinks.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Cleaned and sanitized drinking fountains.
- Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Kept building spaces premises clean inside and outside.
- Operated compactors and balers to discard cardboard boxes and trash.
- Inspected facility and grounds and picked up any trash or other debris impacting appearance or movement flows between spaces.
- Dusted surfaces, ledges, fixtures and furniture.
Store Lead
Walgreens
San Bernardino, CA
02.2020 - 02.2021
- Managed customer relations and customer service through daily communication and interaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed purchases and handled payment transactions using POS system.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Informed customers about special promotions and provided detailed information for various products.
- Issued receipts and processed refunds, credits, or exchanges.
- Developed and actualized customer service initiatives to decrease wait times.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Store Supervisor
Sears
Moreno Valley, CA
08.2018 - 02.2020
- Determined customer needs by asking relevant questions and listening actively
- Identified potential shop lifters and alerted management
- Priced merchandise, stocked shelves and took inventory of supplies
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Actively pursued personal learning and development opportunities
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Cleaned and organized the store, including the checkout desk and displays
- Followed merchandising guidelines to present visually appealing displays
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting ro
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
- Answered questions about store policies and concerns to support positive customer experiences
- Trained team members in successful strategies to meet operational and sales targets
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Researched issues to obtain appropriate answers to customer inquiries
- Kept orderly and accurate accounting records by monitoring sales documentation
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
- Marked-down clearance items and relocated merchandise to proper store areas
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Apparel Department Manager
Walmart Supercenter
Hemet, CA
04.2016 - 05.2018
- Stocked and replenished merchandise according to store merchandising layouts
- Completed all daily tasks and special assignments with efficient and quality-driven approach
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction
- Actively pursued personal learning and development opportunities
- Determined customer needs by asking relevant questions and listening actively
- Identified potential shop lifters and alerted management
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Recommended merchandise to customers based on their needs and preferences
- Shared best practices for sales and customer service with other team members to help improve th store’s efficiency
- Prioritized helping customers over completing other routine tasks in store
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Priced merchandise, stocked shelves and took inventory of supplies
- Worked with management team to implement proper division of responsibilities
- Built relationships with customers to increase likelihood of repeat business
- Followed merchandising guidelines to present visually appealing displays
- Answered customer telephone calls promptly and in appropriate manner
- Strategically scheduled team members to maintain optimal staffing levels at all times
- Handled all customer relations issues in gracious manner and in accordance with company policies
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration
- Guided and supported staff members to consistently achieve team and personal goals
- Guided and supported 100 staff members to consistently achieve team and personal goals
Cook
Carl's Jr.
Temecula, CA
01.2016 - 04.2016
- Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in appropriate storage room, walk-in refrigerator, freezer or cooler
- Ensured personnel safety, kitchen sanitation and proper food handling or storage
- Practiced safe food handling procedures at all times
- Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies
Education
Apparel Department Manager Training
Walmart Academy
San Jacinto, CA2017
GED -
Desert High
Banning, CA1996
Skills
- Stocking
- Exceptional time management skill
- Merchandising
- Retail sales
- Customer service-oriented
- Motivated team player
- Training and development
- Quick learner
- Cash handling and management
Timeline
Material Handler
Kohls
09.2021 - 03.2025
Janitorial Worker
ABM Industries
02.2021 - 09.2021
Store Lead
Walgreens
02.2020 - 02.2021
Store Supervisor
Sears
08.2018 - 02.2020
Apparel Department Manager
Walmart Supercenter
04.2016 - 05.2018
Cook
Carl's Jr.
01.2016 - 04.2016
Apparel Department Manager Training
Walmart Academy
GED -
Desert High