Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hilda Rivera

Hoboken,NJ

Summary

Dedicated professional with extensive experience in environmental services at Carepoint Health, excelling in infection control and sanitation procedures. Proven ability to enhance patient experiences through meticulous cleaning and strong attention to detail. Recognized for effective time management and teamwork, contributing to a safe and welcoming healthcare environment.

Hardworking employee that bringing 20 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment.

Organized employee with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Reliable and honest employee with skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.

Seasoned facilities team member with expertise in cleaning, stocking and maintaining [Type] and [Type] facilities. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Environmental Services Housekeeper

Carepoint Health - Hoboken University Medical Center- Formerly Known as St. Mary's Hospital
01.2011 - 08.2025
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Security Officer

Merrill Lynch
10.2003 - 12.2008
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Security

Cognisa Security
02.2002 - 10.2003
  • Increased network security by implementing robust firewalls and antivirus software.
  • Configured and maintained network devices to optimize performance and security.
  • Provided fire and rescue first response to security clients.
  • Improved facility safety by conducting thorough and consistent security checks.
  • Implemented encryption, authentication and additional security measures, safeguarding systems.
  • Ensured data security by implementing robust backup strategies and protocols.
  • Improved system security, implementing advanced encryption methods across applications.
  • Mentored junior Security Forces personnel, fostering professional growth and development.
  • Established robust security measures within the Salesforce environment by implementing role-based access controls, sharing rules, and field-level security settings.
  • Worked closely with court security personnel to ensure the safety and security of all individuals within the courthouse.
  • Managed security incidents and forensics activities for [Type] data.
  • Partnered with external security vendors to enhance surveillance and alarm systems, significantly improving store security.
  • Enhanced building security by upgrading and maintaining security systems and hardware.
  • Enhanced campus safety by implementing comprehensive security protocols and procedures.
  • Enhanced security by implementing and maintaining comprehensive security systems.
  • Provided emergency response security, eliminating hazards, and potential dangers.
  • Prepared and monitored communication and security systems to supplement security essentials.
  • Provided ongoing support and guidance for new hires within the Security department, facilitating smooth integration into their roles as Campus Security Officers.
  • Enhanced safety and security on premises with installation of new lighting and security systems.
  • Enhanced employee security awareness with comprehensive training programs.
  • Maintained a consistently high level of vigilance while on duty, contributing to a notable reduction in security incidents during tenure as Security Lieutenant.
  • Bolstered security measures with implementation of rigorous inspection routines.
  • Approved security documentation and reported results to senior branch management.
  • Enhanced shelter safety by implementing and strictly enforcing security protocols.
  • Enhanced security procedures by implementing a comprehensive lock coordination system.
  • Implemented and maintained firewalls, series switches and security appliances.
  • Enhanced security measures, significantly mitigating risks during sensitive operations.
  • Managed sensitive records, maintaining strict confidentiality and security measures.
  • Safeguarded sensitive information by adhering to stringent security protocols and maintaining operational security at all times.
  • Oversaw building security systems, working closely with security personnel to maintain a safe environment for all occupants.
  • Enhanced corporate security by conducting regular risk assessments and implementing effective security protocols.
  • Supported executive leadership with expert advice on matters related to physical security, cyber-security, and risk mitigation strategies.
  • Protected sensitive information by enforcing strict adherence to security protocols and conducting regular security awareness training for personnel.
  • Conducted regular security audits, identifying vulnerabilities and mitigating risks accordingly.
  • Enhanced security monitoring capabilities by upgrading to more sophisticated surveillance tools, providing real-time alerts on potential security infringements.
  • Followed designated loss prevention, security and safety practices.
  • Streamlined security processes by integrating various security tools and technologies into a unified platform.
  • Increased system security by conducting comprehensive vulnerability assessments and applying robust security measures.
  • Assisted information systems security managers in reporting and mitigating information system security threats.
  • Streamlined access control procedures for improved efficiency and heightened security.
  • Enhanced security measures by conducting regular vulnerability assessments and implementing the latest security software.

Head Waiter

Anthony's Restaurant
12.2001 - 02.2002
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Inspected dishes and utensils for cleanliness.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Conducted regular performance evaluations for wait staff to continually improve service quality.
  • Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
  • Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Prepared specialty desserts for customers for special occasions.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
  • Optimized table management by strategically seating guests based on reservation status and party size.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Assisted in menu development by offering valuable insights about popular dishes and ingredients.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
  • Introduced time-saving techniques in collaboration with other team members driving operational efficiencies.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

High School Diploma - Academic

Hoboken High School
Hoboken, NJ
06-2000

Skills

  • Cleaning and sanitizing
  • Cleaning techniques
  • Cleaning and sanitation
  • Team collaboration
  • Sanitation procedures
  • Infection control
  • Vacuuming and sweeping
  • Maintenance
  • Chemical handling
  • Hazardous chemical training
  • Mopping and sweeping
  • Dusting furniture
  • Vacuuming
  • Room preparation
  • Waste removal
  • Residential cleaning
  • Equipment inspection
  • Floor scrubber machines
  • Quality control guidelines
  • Building maintenance
  • Window cleaning
  • Physical stamina
  • Waste management
  • Sorting and washing laundry
  • Chemical mixing
  • Supply management
  • Asbestos training
  • Commercial equipment operations
  • Laundry services
  • Conflict resolution
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Restroom sanitation
  • Workplace safety compliance
  • Sterilization techniques
  • Trash removal
  • Furniture arrangement
  • Furniture polishing
  • Carpet cleaning techniques
  • Biohazard management
  • Linen handling
  • Environmental sanitation
  • Storage area organization
  • Floor maintenance
  • Spill containment techniques
  • Maintenance support
  • OSHA safety compliance
  • Linen laundering
  • Schedule and task management
  • Cleaning schedule adherence
  • Laundry operations
  • Soiled linen removal
  • Maintenance tasks
  • Cleaning equipment operation
  • Hazardous chemical handling
  • Waxing and buffing
  • Strong work ethic
  • Organizational skills
  • Sweeping and mopping
  • Conscientious and Detail-oriented
  • Decision-making
  • Adaptable and flexible
  • Flexible schedule
  • Productivity and time management
  • Biohazard disposal
  • Checklists and recordkeeping
  • Relationship building
  • OSHA compliance
  • Safety standards and protocols
  • Facility maintenance
  • Quality control
  • Communication and interpersonal skills
  • Heavy lifting
  • Work orders
  • Fixture cleaning and polishing
  • Stainless steel polishing
  • Supply inventory management
  • Trash collection and removal
  • Restroom servicing
  • Laundry management
  • Minor repairs
  • Floor polishing and buffing
  • Furniture moving
  • New employee training
  • Team building
  • Hand and power tool operation
  • Basic mathematics
  • Trash collection
  • Carpet steaming and shampooing
  • HAZMAT training
  • Facilities maintenance
  • Damage prevention
  • Painting and plastering
  • Maintaining building security
  • Insecticide spraying
  • Mechanical aptitude
  • Administrative support
  • Special event preparation

Certification

  • secreted training License - 02/2021

Timeline

Environmental Services Housekeeper

Carepoint Health - Hoboken University Medical Center- Formerly Known as St. Mary's Hospital
01.2011 - 08.2025

Security Officer

Merrill Lynch
10.2003 - 12.2008

Security

Cognisa Security
02.2002 - 10.2003

Head Waiter

Anthony's Restaurant
12.2001 - 02.2002

High School Diploma - Academic

Hoboken High School

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Hilda Rivera