Hilda Rodriguez
Bakersfield,United States
Summary
Caring Academic Professional with a six-year background. Exceptional expertise in academic support techniques, procedures, and plans. Skilled in establishing trust and influence in students. In-depth knowledge of all academic majors and requirements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager Compliance and Special Programs
Bakersfield College
04.2022 - 07.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures, and reports.
- Engaged and worked alongside different departments within Bakersfield College to manage strategic initiatives and remain compliant at State and District levels.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Participated in pilot tests and implementation tasks for software used district-wide.
- Managed 20+ employees.
Admissions and Records Technician II
Bakersfield College
06.2018 - 04.2022
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Provided resources to support students in achieving career goals.
- Assisted students and processed various forms necessary for their educational goals.
- Made appropriate changes in student database (Banner and Starfish) based on student requests.
- Participated in various graduation preparation activities; assured completion of appropriate graduation forms.
- Presentations to students, faculty, and community.
- Referred students in need of special services or Counseling, International Students, Career Education, Renegade Pantry, Health Center, and Athletics.
- Managed caseload enrollment caseload for Dual Enrollment in Kern High School District.
- Enrolled 5-7 thousand students a semester.
- Regularly created Quick Reference Guides to support training within Admissions and Records Department.
Admissions and Records Technician I
Bakersfield College
01.2017 - 06.2018
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Assisted with typing, data entry, and answering incoming calls as required.
- Coordinated with various departments to support cross-functional needs.
- Followed established policies and procedures to maintain compliance with regulations.
- Provided excellent student care by responding to inquiries and requests for information.
- Assisted an average of 50 students in person daily during peak seasons.
Human Services Technician II
Kern County Department Of Human Services
08.2014 - 12.2016
- Interviewed applicants and recipients to obtain and verify information needed to
determine initial and/or ongoing eligibility for public assistance. - Obtained information in difficult and emotional
applicant income, assets, and financial obligations,
arrangements. - Explain program benefits, requirements, and
recipients, and answered questions. - Provided information and make routine referrals to
the county and within the community; refer applicants
mandated services. - Entered and retrieved numerical and narrative data
reads and interpreted computer printouts and information on computer screens. - Attended meetings and participated in training
activities. - Maintained client confidentiality at all times.
Build rapport with clients and involved clients in the decision-making process. - Recognized basic indicators of child/adult abuse,
violence, and other barriers, and makes appropriate referrals.
Education
MBA - Business Administration
California State University - Bakersfield
Bakersfield, CA08.2024
Bachelor of Arts - Business Administration: Organizational Leadership
Fresno Pacific University
Fresno, CA08.2021
Skills
- Time Management
- Critical Thinking
- Team Leadership
- Documentation Proficiency
- Community Outreach
- Recruitment and Hiring
- Adaptable and Flexible
- Attention to Detail
- Customer Service
- Verbal and Written Communication
- Microsoft Office
- Training and Development
Certification
- Bilingual (Spanish/English) Oral, Reading Tier I and Tier II
Timeline
Program Manager Compliance and Special Programs
Bakersfield College
04.2022 - 07.2023
Admissions and Records Technician II
Bakersfield College
06.2018 - 04.2022
Admissions and Records Technician I
Bakersfield College
01.2017 - 06.2018
Human Services Technician II
Kern County Department Of Human Services
08.2014 - 12.2016
MBA - Business Administration
California State University - Bakersfield
Bachelor of Arts - Business Administration: Organizational Leadership
Fresno Pacific University
- Bilingual (Spanish/English) Oral, Reading Tier I and Tier II
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