Hilda Rodriguez

• Successfully opened new branch and transformed it into the most profitable branch within the company.
• Help launch and implement new POS system in all 12 branches which increased sales by 15%.
• Created POS guideline manual that increased uniformity through company which decreased losses of returned checks by 20%.
• Recruited, interviewed and hired employees.
• Created a detailed training program that maximized team agility and performance.
• Trained over 80 employees, some which later became assistant managers and managers of other branches.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency with out exceeding labor budgets.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Ensured that branch operated within financial sector's rules and regulations therefore preventing any fines or sanctions.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery which built loyal customer base of more than 15 years.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed customer transactions promptly, minimizing wait times.
• Assisted customers with account inquiries, resolving issues promptly and professionally.

Completed 36 credits towards a B.S. in Forensic Science.